| Marketing is everything. You better learn it if you want to survive.
You, too. You guys are absolutely hilarious, all of you. You don't like
nitpicky customers? Well, newsflash: WE don't like YOU. Ever heard the
expression, "its hard to find good help these days?" Well, that couldn't be
truer. You lot are unprofessional, untrustworthy, greedy bottom feeders.
Naturally, present company is excluded. For every 1 true professional, there
are 100 hacks. Finding the true professional in the phone book is a losing
proposition. It is like KJpro said in another thread about ductwork: "its
wrong, but it doesn't stop my competition from doing it ALL THE TIME".
So - how are we, your clients, supposed to know that? How are we supposed to
know when something is done right or something is done wrong? Maybe the
upstairs isn't heating fully because that's the best that can be done.
Should we question your work? To what extent? We have absolutely no
information, and we know that. We also know that you DO have the
information, or SHOULD anyway. And we don't trust you with it. We don't want
to HAVE to trust you with it, and the less we have to trust, the better.
And the better of you knows that, too. And that's why you itemize. It is
done in good faith, to build trust, to show you have nothing to hide.
Unfortunately, when you see a 350% markup on parts, it ruins the whole
effect. Example: I signed up for WM garbage removal. They gave me a FREE
barrel and recycle bin, and charged me $35 to DELIVER it. Could I pick it up
myself and save that ridiculous delivery fee? No... Gee, thanks for the FREE
So, why the 350% markup? Could the OP buy the part themselves and save some
$$? Nobody is questioning that the total charge was quite reasonable - so
why hide labor costs in parts markup? And if you don't itemize, you are
making your customers trust you in this regard, not something they are
inclined to do. Unless you come highly recommended by a close family member
or friend - you are considered untrustworthy until proven otherwise. Blame
it on the legion of your less talented colleagues.