Half my kitchen lost power yesterday, no tripped breaker that I could find, so I started poking around the junction box in the basement ceiling under the sink area. Inside there's a wire connector that has literally melted into a blob and the wires going into it are black and crispy for a few inches. The plastic is all charred and there's this burnt smell that still hasn't gone away. I also noticed the cables coming into the top of the box just poke through rough holes, no clamps or anything holding them. Is that a thing people do or is that part of the problem?
I did flip the breaker off before opening anything, so nothing's live right now. My plan was to cut back the burnt wire til I see clean copper, redo the splice with a new connector, and wrap it up. But if the wires are heat damaged deeper in the sheathing where I can't see, am I just setting up the same thing to happen again? shold I be calling an electrician instead of touching this at all? I can do basic stuff like outlets and switches but this melted mess is a bit past my comfort level.