Frequent internet disconnections

john worcester · 2012-07-16T20:41:06+00:00

Our BT telphone line comes into our hallway by the front door and travels across the hallway and then through the wall to a junction box in our front room. This is where our desk top computer is.The junction box is on the east wall in the front room, but the computer is by the west wall and is joined by about ten metres of telephone extension cable which runs around the wall. The splitter (DSL filter) is plugged in at the junction box end, not the modem end.The internet connection keeps dropping down, but comes back up readily enough if i use the on/off switch on the back of the netgear DGN2200 modem router. And sometimes just reconnects by itself after a few minutes.After spending time with netgear technical helpline, they want to try the connection by moving the pc next to the junction box and so eliminate the 10 metre extension cable. Because its a small room and because of the layout, i am loath to move the computer to that side of the room, if at all possible.Is it at all likely that this 10 metre extension cable would be causing these disconnections? They seem to happen once every two or three days. Our house is a semi, is there anything that our neighbour might be doing to cause a disconnection? Someone has suggested that it would be better to move the modem close to the junction box and then buy a 10 metre LAN cable to connect to the computer. Would this be a good idea?Grateful for any suggestions, thanks.

Jul 16, 2012 21 Replies

Rate this thread:

�

Â§Ã±Ã¼hwÃ¶Â£f 13 years ago

Heat is another big issue. Make sure the unit is getting enough air circulation. I put mine up on little blocks to improve airflow.

Vote

kraftee 13 years ago

Surge protectors are typically a lot cheaper than a decent spike protector

Vote

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required