Jet is owned by the WMH Tool Group as is Powermatic, Wilton, and Performax. I find it interesting that you've had a good experience with their customer service. I bought a Powermatic 23 shaper (new) a few years ago (definitely less than 7) and had the very unfortunate experience of being told when I tried to buy the router collet adapters for it that they weren't available (thought federal law required parts availability for seven years after discontinuance of a product...this damn thing was a NEW model when I bought it). The only good thing I have to say about Powermatic customer service is that they DID tell me the machine was made by Rexon and MAYBE I could find some other importer who had the collet adapters. Based on MY experience, I know four brands that I'll never buy again. (To date, I've had very good luck with my Delta machines with none of them, drill press, table saw, and band saw needing any service or parts and I've always been able to easily acquire any accessory I've wanted, usually locally.)
- posted
20 years ago
Here is how Jet would have handled the problem, Throw that bender in the
> trash and we will send you another. It actually happened, I purchased a new
> 17" drill press, the best I could get the chuck aligned was .013, called Jet
> the lady said no problem and a new one would be sent to me that day, and
> apoligized for the inconvenience.
>
> Todd Pierce
>
>