I thought the following might be of interest to anyone considering cable
Subject: US Comcast High-Speed Internet cable residential: not so
From: email@example.com (RMonroe)
Newsgroups: alt.internet.providers.america, alt.consumers,
After months of normal service, I received a letter from Comcast
recently informing me of an Acceptable Use Policy (AUP) violation -
Bandwidth Usage Limitations and threatening suspension/termination.
When referred to the page http://www.comcast.net/terms/use.jsp
mysteriously missing is any language whatsoever specifically
describing how many hours or how many bytes downloaded are
When I first investigated Comcast, I specifically said I would be
using it in with Giganews to download from USENET newsgroups heavily.
I asked the rep if there were any limits in bandwidth usage to the
residential accounts. I was told NOT to operate a server and to NOT
use it commercially. Other than that, I could be using it 24/7 to
download as much as I wanted from the Internet or USENET, no problemo.
Now that the introductory rate is about to expire at the end of the
year, I suddenly receive this letter from their Abuse and Fraud
department. After speaking to four representatives, I was told they
really don't have any set level of usage but I was using it too much.
How too much, I asked? Well, we can't tell you a figure of your usage
nor what is too much usage but it was too much. So how much is
"acceptable usage" then? We can't really say but use it less. Pay
out your wazoo but use our service less. Sounds like a great deal!
Not much of a policy is it? Does a cop give you a ticket for
speeding, then tell you that you were going too fast despite there
being no speed limits? Does the phone company call you up to tell you
that you used the telephone 25 hours a day instead of 24 so you
overused it? No, but Comcast will invite you to the buffet, then tell
you "you eat too much, you go now." Amazing considering that Comcast
promotes GigaNews as your only source of USENET.
I said that was not what I had agreed to when service began but
curious, I asked should I cut back 10%, 25%, 33 1/3%, 50%? How long
and how many megabytes/gigabytes were "acceptible" to Comcast? Uh, we
have no such number sir, but be assured you were above whatever it
would be." Oh, we could sell you a "commercial" account, sir. I bet.
What BS. Had Comcast had a set number of hours/bandwidth usage, had
the policy changed even, I would be disappointed but understand.
However I see there is no policy, just an intimidation. Well, there
are alternatives. Wonder if they sour like Comcast? Like DSL, like