Bureaucratic PITA is Festool's Fault!

At one time or another, I'm sure we've all experienced the bureaucratic nightmare of getting some form, permit or license from our respective governments. Here's the PITA I went through today. Only difference is that I blame it all on Festool.
On with my story. It all started on a cold and rainy night three years ago. I was running rampant on the internet and found this neat tool called a Domino. Geez, I thought, I could use one of those, but boy are they expensive.
So, there I am in my cold rainy (Ontario, Canada) domicile and I start to figure. I can drive across the border into the US and buy that neat Domino at a substantially reduced price. But, I don't have a Canada/US passport. However, I also know that Canada has just released an enhanced driver's license that lets one travel to the US by car without the need of a passport. Great I think, I'll get one of those.
Next problem. I apply for one of these nifty enhanced licenses and find that my Quebec birth certificate needs to be updated to a new one first before I can get the enhanced driver's licence. So, I send off my completed form and a cheque and wait for it to be returned.
Several weeks later, I get my new birth certificate back. It's printed on cheap everyday paper not like the laminated, spiffy looking card that the old one looked like. To make matters worse, Quebec screwed up my name. With given names and surname, there were four names, one I never, ever use. Quebec in their righteous might, left off one of the given names I frequently use and reversed the order of the other two given names, making the name I really hate as my primary given name. Nevertheless, I send in my forms including the wrongly named birth certificate to upgrade to the new enhanced driver's license.
Guess I shouldn't have been surprised this happened. After all, this IS Quebec I'm dealing with. Anyway, after futilely trying to put aside my anger, I finally start to think a little bit more clearly.
I don't own a car. I was going to do the five hour (there and back) trip in a friend's car who had agreed to drive me. (At this point I should mention that I use a wheelchair) I should also mention that a car seat is NOT my wheelchair seat and five hours in ANY car seat would almost certainly be a long drawn out uncomfortable and ultimately painful experience.
SO, I cancelled the trip and bought my Domino and Festool vacuum package locally. Wait, the story doesn't end yet.
I'm still stuck with this wrongly named, enhanced driver's license. And, as it so happened, it came time to renew it a few months back. So, I sent in all my filled out forms and a $75 cheque. Got it all returned to me a few weeks later. Apparently, the enhanced driver's license has to be renewed in person. And, I needed to make a special appointment to renew it. As was explained to me, the special security privileges of this license required an in person renewal.
So, I booked my ride on the local disability transit for today, making sure I'd arrive on time for my 2:00 pm appointment. Pickup time was 12:55pm. By 1:30 pm my ride still hadn't shown up and I'm getting really anxious. So, I left and started the 30 minute trip of rolling down there myself.
I get down there with two minutes to spare. Naturally, the booth had at least ten people in line and it was at least ten minutes later that I finally get up to the counter girl (woman). After explaining why I'm there, I'm handed a T39 ticket and told to wait until my number comes up. But, I have an appointment I tell her. Doesn't matter she says. Several minutes later, my ticket number is displayed and I go to present my forms. "Oh No" says the excited receptionist. "You have an enhanced license. You have to go to the booth down at the end of the hall". Now I'm starting to get visibly angry. "Why didn't the girl (woman) who gave me the ticket tell me that" I ask. "Guess she didn't know" is the only reply I get.
I roll over to the "enhanced" driver's license booth and get in line. (only five minutes wait this time). I'm now at the front of the line and a woman looks down on me from her lofty perch on her raised booth and procedes to tell me that I'm in the wrong line ~ without even asking what I'm there for.
I tell her I'm here for an appointment. What appointment might that be she asks. It's to renew my enhanced driver's license I tell her. *You* have an enhanced driver's license's she blurts out. What's your name she asks? I tell her and she says. "Oh yes, here's your name, but you're thirty minutes late.
She can see me getting really angry but doesn't hesitate to put me on the spot further. Naturally, the people standing behind me are getting upset about the delay. As I'm getting more upset, but trying to explain about being sent to the wrong line up, she eventually tells me to wait over at the side and she will "get to me".
Fifteen minutes later, some guy comes back from lunch and starts to process my enhanced license forms. Everything is almost completed and he asks for my $115 dollar fee. The forms request a cheque of $75 I tell him. Why are you asking me for $115? There's a $40 processing fee he tells me. ????
I've had it at this point. I ask him how much to just change the enhanced license back to a regular one? $75 he says. No processing fee cash grab I ask? That includes the processing fee he tells me. Fine I say, make it a regular unenhanced license. That will take another few minutes he tells me. Fifteen minutes later, I have my temporary (regular) driver's license in hand. The issued one will be mailed to me.
That's it I'm done. No car trips to the US for me. No more having to go through enhanced license "security" procedures. No more (at least I hope for awhile) will I have to endure obnoxious petty bureaucratic employees.
But, in the end, I'm deluding myself. I still have to AGAIN endure the Quebec government's bureaucratic bungling in an attempt to get my birth certificate fixed and then after that, get my regular driver's license proper name restored.
AND ALL OF THIS IS BECAUSE FESTOOL CREATED THE DOMINO! So, you can see, if Festool hadn't created the Domino, I wouldn't have had to get my birth certificate updated to get my enhanced driver's license to make my cancelled trip to the US to buy it cheaper. It IS Festool's fault and will probably be their fault in the future too.
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Passports are MUCH simpler.
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wrote:

Agreed, it just takes an hour wait for your turn in the Canadian passport office, and you are approved, one week later it arrives by courier.
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Would you have saved any money if you asked someone to buy it here in the states and ship it to you?
I'm not sure about hassle, though. From what I've heard, getting some things through cu$tom$ can be a big hassle.
Puckdropper
--
Make it to fit, don't make it fit.

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On 18 May 2012 05:25:27 GMT, Puckdropper

Yes, I considered that. And, I do have a friend in the states who will ship me stuff, but considering the size of the Domino/vacuum package and the hassle of reshipping it, I just didn't want to put him that.
Besides, I was considering buying some additional stuff. Spending upwards of $2000 online without inspecting in person what I wanted doesn't sit too well with me.

Yeah, part of the road trip idea was the fact that I'd be there in person to handle problems.
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"Puckdropper" <puckdropper(at)yahoo(dot)com> wrote in message

Done it many times, no problem, USPS is the simplest way, Canada Post collects the HST, duty and a $5.00 to $7.50 processing fee. If you have door to door delivery, this is all done on your doorstep.
Avoid the cheap UPS ground shipping, as UPS will collect HST, duty, and about $30.00 or more for processing, and a charge to collect the money from you on your doorstep. Have them ship UPS Air Express, it will cost you more up front but it includes processing, and you will only have to pay the rest on delivery and it will end up cheaper in the long run. Using a business name actually make things simpler. Other courier companies are OK.
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Dave wrote:

I think it's time to emigrate to a less bureaucratic country--like Yemen, or Botswana. If there is still a Botswana.
--
G.W. Ross

I'm too smart to let my intelligence
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Can't get rid of the bureaucratic experience so get rid of the person experiencing the problem. Hell, works for me.
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Why does the end of this remind me of a recent Direct TV advertisement?
"Dump Festool and go with Direct TV".
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Oh so you`re that guy that was screaming at all the agents, and demanding special treatment that day!
Your real ID finally clicked!
Quite the version from your view.
----- "Dave" wrote in message
At one time or another, I'm sure we've all experienced the bureaucratic nightmare of getting some form, permit or license from our respective governments. Here's the PITA I went through today. Only difference is that I blame it all on Festool.
On with my story. It all started on a cold and rainy night three years ago. I was running rampant on the internet and found this neat tool called a Domino. Geez, I thought, I could use one of those, but boy are they expensive.
So, there I am in my cold rainy (Ontario, Canada) domicile and I start to figure. I can drive across the border into the US and buy that neat Domino at a substantially reduced price. But, I don't have a Canada/US passport. However, I also know that Canada has just released an enhanced driver's license that lets one travel to the US by car without the need of a passport. Great I think, I'll get one of those.
Next problem. I apply for one of these nifty enhanced licenses and find that my Quebec birth certificate needs to be updated to a new one first before I can get the enhanced driver's licence. So, I send off my completed form and a cheque and wait for it to be returned.
Several weeks later, I get my new birth certificate back. It's printed on cheap everyday paper not like the laminated, spiffy looking card that the old one looked like. To make matters worse, Quebec screwed up my name. With given names and surname, there were four names, one I never, ever use. Quebec in their righteous might, left off one of the given names I frequently use and reversed the order of the other two given names, making the name I really hate as my primary given name. Nevertheless, I send in my forms including the wrongly named birth certificate to upgrade to the new enhanced driver's license.
Guess I shouldn't have been surprised this happened. After all, this IS Quebec I'm dealing with. Anyway, after futilely trying to put aside my anger, I finally start to think a little bit more clearly.
I don't own a car. I was going to do the five hour (there and back) trip in a friend's car who had agreed to drive me. (At this point I should mention that I use a wheelchair) I should also mention that a car seat is NOT my wheelchair seat and five hours in ANY car seat would almost certainly be a long drawn out uncomfortable and ultimately painful experience.
SO, I cancelled the trip and bought my Domino and Festool vacuum package locally. Wait, the story doesn't end yet.
I'm still stuck with this wrongly named, enhanced driver's license. And, as it so happened, it came time to renew it a few months back. So, I sent in all my filled out forms and a $75 cheque. Got it all returned to me a few weeks later. Apparently, the enhanced driver's license has to be renewed in person. And, I needed to make a special appointment to renew it. As was explained to me, the special security privileges of this license required an in person renewal.
So, I booked my ride on the local disability transit for today, making sure I'd arrive on time for my 2:00 pm appointment. Pickup time was 12:55pm. By 1:30 pm my ride still hadn't shown up and I'm getting really anxious. So, I left and started the 30 minute trip of rolling down there myself.
I get down there with two minutes to spare. Naturally, the booth had at least ten people in line and it was at least ten minutes later that I finally get up to the counter girl (woman). After explaining why I'm there, I'm handed a T39 ticket and told to wait until my number comes up. But, I have an appointment I tell her. Doesn't matter she says. Several minutes later, my ticket number is displayed and I go to present my forms. "Oh No" says the excited receptionist. "You have an enhanced license. You have to go to the booth down at the end of the hall". Now I'm starting to get visibly angry. "Why didn't the girl (woman) who gave me the ticket tell me that" I ask. "Guess she didn't know" is the only reply I get.
I roll over to the "enhanced" driver's license booth and get in line. (only five minutes wait this time). I'm now at the front of the line and a woman looks down on me from her lofty perch on her raised booth and procedes to tell me that I'm in the wrong line ~ without even asking what I'm there for.
I tell her I'm here for an appointment. What appointment might that be she asks. It's to renew my enhanced driver's license I tell her. *You* have an enhanced driver's license's she blurts out. What's your name she asks? I tell her and she says. "Oh yes, here's your name, but you're thirty minutes late.
She can see me getting really angry but doesn't hesitate to put me on the spot further. Naturally, the people standing behind me are getting upset about the delay. As I'm getting more upset, but trying to explain about being sent to the wrong line up, she eventually tells me to wait over at the side and she will "get to me".
Fifteen minutes later, some guy comes back from lunch and starts to process my enhanced license forms. Everything is almost completed and he asks for my $115 dollar fee. The forms request a cheque of $75 I tell him. Why are you asking me for $115? There's a $40 processing fee he tells me. ????
I've had it at this point. I ask him how much to just change the enhanced license back to a regular one? $75 he says. No processing fee cash grab I ask? That includes the processing fee he tells me. Fine I say, make it a regular unenhanced license. That will take another few minutes he tells me. Fifteen minutes later, I have my temporary (regular) driver's license in hand. The issued one will be mailed to me.
That's it I'm done. No car trips to the US for me. No more having to go through enhanced license "security" procedures. No more (at least I hope for awhile) will I have to endure obnoxious petty bureaucratic employees.
But, in the end, I'm deluding myself. I still have to AGAIN endure the Quebec government's bureaucratic bungling in an attempt to get my birth certificate fixed and then after that, get my regular driver's license proper name restored.
AND ALL OF THIS IS BECAUSE FESTOOL CREATED THE DOMINO! So, you can see, if Festool hadn't created the Domino, I wouldn't have had to get my birth certificate updated to get my enhanced driver's license to make my cancelled trip to the US to buy it cheaper. It IS Festool's fault and will probably be their fault in the future too.
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