An elderly relative planned to live in France but the plan failed, for reasons that are irrelevant here. He had deposited E10,000 in Bank Agricole when his plan fell through. Three months ago he asked for the money to be transferred to his English bank. Despite repeated requests he is getting nowhere. The bank seems to ignoring him, or stonewalling him.
Is there any organisation in the UK or France he can take this problem to?
Bill