Screwfix

[PoP]

The matter had already been forgotten about.

PoP

[Michael Mcneil]

I wonder if this could be turned into a test of search engines:

(What is a klutz by the way?)

[Grouch]

[snip]

|| And as far as B&Q and Screwfix are concerned I have spent literally || thousands of pounds in their warehouses and online over a period of || time. Guess where I'll be taking my business in future? || || PoP || || --- || If you need to contact me please submit your comments || via the web form at

I'll || probably still ignore you but at least I'll get the || message..... :)

So Thousands of Pounds over a period of time and one cockup later, your taking your Business elsewere, because of one stupid mistake that occured in stores of screwfix. This can happen where ever you order from, what you gonna do when you order elsewhere and the same thing occurs. I think you cut off your nose to spite your face, and probably will still place orders with screwfix.

What you have to rember is your order does not just go to one department, it can probably go through three or four and names and addresses get mixed up along the way. A typical firm for cockups like this a Catalogue ordering firm.

-- Grouch

[Andy Hall]

A Yiddish word (specifically Amercian Yiddish):

Klutz (rhymes with guts) n :

A clumsy, awkward person. A person who trips over things, bumps into walls and has "two left feet." A klutz is a person who frequently trips on his own shoelaces, falls over furniture and manages to drip mustard on his/her lap with such regularity that it confounds the laws of probability. Klutz's, however, are not unloved because they are usually the victims of their own misdeeds.

.andy

To email, substitute .nospam with .gl

[guv]

You are right. It can happen elsewhere. However it is the manner they have dealt with the c*ck up here that is alarming. If they had dealt with it properly, then your point is valid - or is it you believe all other companies have no customer services?

[chris French]

In message , PoP writes

As someone else said, I don't think there is any connection between the two events

Chris French, Leeds

[Peter Parry]

Be careful - you may well have just turned your "facts" into libel even if they are largely true.

[PoP]

Actually, 24 hours on I've calmed down again.

PoP

[PoP]

My point exactly. All it would have taken was a very simple "sorry" and it would have been enough.

PoP

[guv]

Some companies never learn. Don't get me started on ebuyer.co.uk! ;-)

[John Stumbles]

Talked to m'learned friends who said unless they'd said it in the hearing of a friend of mine or to enough bystanders then it wasn't actionable.

[John Stumbles]

- or maybe someone at sf reads this group? (In which case nil points to them for not responding to the initial pissed-off-customer situation.)