The other one that annoys me is when you uninstall software because its
> crap generally or in my case totally inaccessible and it sends you to a
> web form asking you why you uninstalled it and then gives reasons, none
> of which apply to you at all.
[x] Other "Because it's a steaming pile of shit"
My favourite one like that was a piece of software I installed for a client. It was utterly _dire_. The vendor seemed unable to figure the problems, and not particularly bothered about it.
...then they sent me an email asking me to post reviews of the software here, there and everywhere. Which I did. With joy in my heart.
I'm getting fed up with the general trend for any purchase or use of a service to be followed by a customer satisfaction survey generally ,it's almost as if all businesses seem to be descending to level of an insecure child who needs a parental cuddle and a treat after everything they do and a gold star in the exercise book.
A car dealer I use got taken over and immediately started to suffer from this annoying trend. I sent this reply to them a few months back having founs a message on the answer machine within a couple of hours and also an email.
" I will be more than happy to answer your questions, Judging by previous work there should not be any problem. However do you really expect someone to give a fair assessment on whether a fault has been successfully fixed when I have barely had time to drive home and park. The journey is only ten miles, I will need to do a much longer journey across all speed ranges before I can be sure the fault will not reoccur. I expect it has but please give your customers time before expecting an accurate answer to your surveys. Ask me again in about 3 weeks when the car will have been given a good round trip to Scotland. As usual the staff ,lift provided ,speed of turnaround ,and coffee were excellent.
The timing of your quality survey is not and while I appreciate that modern business survives on a background of management setting targets and KPIs so they can all sit around a whiteboard or PowerPoint presentation and congratulate themselves when things go well or put pressures on those who actually do the real graft if sometimes unrealistic targets aren't met is a facet of modern business I find somewhat irritating."
I got a reply to that which basically amounted to being struck off from their surveys which doesn't bother me at all.
On 10/07/2014 09:24, snipped-for-privacy@yahoo.co.uk wrote: ...
I suspect a lot of it has to do with the requirement for continuing improvement introduced in EN ISO 9000:2000. Customer response surveys are a relatively simple way to measure that.
In the past, when My car has been a year old, I've had a questionaire asking about how I like the car and can I suggest improvements. When a Mk2 has appeared I have found some of my suggestions incorporated (I realise that I can't have been the only person to have the ideas). This car has 2 serious niggles and yet, no questioniare. Obviously the manufacturer thinks it's perfect.
In both Opera (12.16 - properOpera) and Pale Moon I have extensions that stop Flash from playing and then just clicking the Flash arrow allows playing. FinGoogle's YouTube keeps changing so that clips play immediately. It used to be possible to choose to play it, stop the download of it (playing d/l, not d/l d/l) and not have the damned thing play again when flipping back.
I see that nonsense with pretty well most uninstaller software whereby it opens a link to their survey webpage via whatever you've set as the default web browser. It's been an 'annoyance feature' for a good decade or more so I'm well used to it by now.
My reflex action is to hit the close button on the web browser as soon as it pops up. It's an entirely optional step with no consequences on the uninstall process itself so killing the web browsing session like an unwanted bug is a perfectly fine and sane thing to do in this case.
I can appreciate that this is far more tricky to handle by blind users so can sympathise with your 'annoyance' over what sighted folk regard as a 'minor irritation'.
It's quite rare to see an uninstall process that doesn't open your web browser on a survey page but when it happens, I experience a strange 'sense of loss', but it's a happy sense of loss coupled with a sense of gratitude to the author(s) of the uninstall routine for having the wit and common sense to resist the urge to annoy the user one more final time.
Other uninstaller routines play a safer game by popping up a box where you can decline the offer of 'providing feedback' as part of the 'regular uninstall process'. This is infinitely preferable to them opening your web browser unasked. Clicking the no button is no more work than clicking the close button on a web browser and has the charm of saving the time and resources it takes to open a web browsing session (especially if it's any version of IE greater than 6.5 :-(). :-)
When I bought a Land Rover Defender, one of the questions they asked was how would I rate it for rattles. I was tempted to give it 100%, as it rattled at every possible opportunity.
When I got our first C4 Grand Picasso, I mentioned to the sales guy that the operation of the speed limiter was a little strange, compared to the cruise control. In CC mode, you simply hit the "+", and the speed is locked to what you are currently doing. So you can get on a motorway, get to 70 (actually 72 :) ) and hit the button once.
The speed limiter needs to be manually set. So you switch the limiter on, and have to press "+" or "-" to dial in the speed you want the limit to be. It would be easier if it just "locked" at the current speed. (And then, like the CC, use the +/- to fine tune).
Apparently this is one of the most suggested improvements he's heard, and he's passed it back every time they have a chance.
3 years later, got a new C4 .... exactly the same :(
HomeOwnersHub website is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.