Hello all,
Anyone used plumbworld.co.uk? I was going to order the whirlpool bath
Any help appreciated.
Andy
I got something similar from them just over a year ago. Got a shower mixer thing too - which I did have a problem with... The "chrome" coating was coming off one of the shower slider bar thingy covers.
However, to their credit, they did send me a new pair of covers, but it did take a few emails to get things sorted out - although sending them a digital photo of the offending object helped them to work out that it really was defective!
The bath is great though! I had difficulty getting a nice panel to fit it and ended up making one myself out of something which wasn't really suitable but will do until I can go something about it ...
Gordon
Yes, go elsewhere judging from their site. I mean what site leaves out the bad customer feedback. :-)
-- Sir Benjamin Middlethwaite
I use them fairly frequently. They are responsive to emails. Indeed, I just had a shower tray delivered from them this morning. I've recently had loads of other stuff off them. A macerator (poo pump), programmable thermostat, 2 zone valve and a thermostatic shower valve amongst other things, spread across several orders.
No real problems. Some stuff was out of stock. They emailed estimated delivery dates and responded promptly when instructed by email to swap out of stock items for alternatives. The out of stock stuff was generally not the sort of thing you would expect to have high stock levels (i.e. weird size shower tray and the macerator) but still arrived within a few days.
The same rules apply to any internet supplier. Always pay by credit card (not debit card). The Consumer Credit Act is your friend.
Christian.
I've never used them, but I would use them; they've posted a link to their feedback rating on eBay >
Paul
Used them for the first time a couple of weeks ago for some taps which arrived the following day, no problems at all. I'd certainly use them again.
David
Check out the prices at Homebase if their -50% -15% bathroom offer is still going. AFAIK all their top end baths are "made" and delivered by Jacuzzi(sic?)
Peter K
In message , Pacman wrote
Feedback ratings on Ebay are somewhat meaningless. The system is geared towards the seller.
If a customer gives negative feedback about a seller it is normal for the seller to _automatically_ give negative feedback about the customer. As a result few customers who are dissatisfied bother to leave any feedback at all. A 99.8% positive feedback may exclude the thousands of dissatisfied customers.
This doesn't mean that Plumbworld isn't a reputable company - just that you cannot tell reliably from Ebay feedback.
Hi,
I bought a condensing boiler from them with various bits and bats, all arrived as promised, and when I realised I needed an extra flue part they shipped it out next day for me.
No complaints at all from me !
Andy
You might want to have a look at my latest posting in the 'Re: Installing shower tray' thread above...
Had no problems with taps & other odds & ends. Respond well to emails.
-- Geoff Beale Extract digit to email
I wouldn't say that. Although many buyers would not leave negative feedback and the percentages are, therefore, exagerated, I still think that is a correlation between seller quality and their feedback rating.
Basically, 99.8% is good. Anything below 98% makes you think.
Christian.
Tell me about it!
I got a cloakroom suite in their sale for my new en-suite. 143 quid. Quality basin, quality toilet, decent chromed single lever monobloc tap, genunine chrome (i.e brass, not plastic) waste. I was well impressed when it arrived. I certainly expected a plastic chromed waste and jagged edges on the tap, but both items were quality. Pre-sale price was 399 and I suspect the same from the online suppliers would be around 250-300.
Christian.
Even their low and mid range is Jacuzzi (or at least our was). Only problem was when a piece was missing they insisted sending it by Courier who required a signature even though we both agreed it would fit through the letterbox and could normally be sent by post. Otherwise well pleased. Make sure you get a spend and save card.
MBQ
I had a shower tray and door 2 years ago the door arrived dented and was swapped next day
Based on that experiance i'd use again
Regards Jeff
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