I have been given a laptop PC and it has Windows Vista Premium x86 installed on it
The problem is this:
Bios recognises that the CD/DVD-ROM drive is present.
Windows Vista recognises that the internal CD/DVD-ROM drive is installed and that the drivers are up to date, neither the internal drive or external drives will operate.
Going to Start/Control Panel/System/Device Manager/DVD/CD-ROM drives/Properties, it states: Windows can not start this hardware device because its configuration information (in the registry) is incomplete or damaged (Code 19).
I tried uninstalling the drivers and then rebooting but that did not do anything.
I am lead to believe that on laptops there is a hidden drive with a copy of the operating system on that you can use to restore the laptop to factory conditions, but how do I find it.
I could put XP on it but I am having trouble finding the laptop drivers for XP. The laptop disk I have only gives drivers for Vista.
Any advice would be truly gratefully received
Kindest regards,
Jim