Lowes vs. HD....

Page 1 of 5  
So far, +5 vs 0.
The latest:
Had a last min. need for Arbor Vitaes, for some privacy issues. Spent 1/2 hr on the phone -- 30 solid minutes of mostly waiting on hold -- with HD, 4 different people, 2 hangups, 3 diff. stories. Ultimately, no arbor vitaes.
Called Lowes: No arbor vitaes, either. But, it only took me 20 seconds to glean this info. Boom, bang, done. Goodgawd....
Unfortly, no Lowes conventient to me, gotta pay a toll to NJ, always a traumatic event for me. If you google Westchester County, NY, you'll see 500 HDs, and not ONE Lowes.... I don't know what (or who) is behind that, but I'm sure there is some corruption at work.
HD is sumpn else.... I think shit service is their own personal artform, and I think managers are rewarded for it, bec undoubtedly shit service corresponds highly with cost savings for them. I'm sure seeing 3 out of 15 cashiers open, with long lines on each, just warms Management's heart.
--
EA




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Existential Angst wrote:

Yup, an absolutely BRILLIANT strategy! Make sure no customer ever sets foot in the store, and you won't need any of that expensive staff.
Jon
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wrote:

Im always fascinated by their trying to push "self checkout" on the customers. Ill wait in a long line with a real teller before using the mechanized checkout.
I consider giving my money to People to be appropriate, not to a machine. Which is why I don't use vending machines of any sort either.
Gunner
The methodology of the left has always been:
1. Lie 2. Repeat the lie as many times as possible 3. Have as many people repeat the lie as often as possible 4. Eventually, the uninformed believe the lie 5. The lie will then be made into some form oflaw 6. Then everyone must conform to the lie
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wrote:

I prefer them. The machine is almost always smarter than the person who would be there. At least the machine can count change.

Use a card.

You forgot the part where they claim the opposition is doing the evil deeds they're perpetrating themselves.
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wrote:

You're doing it again, Mr. IKWYABWAI.
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Obama looks more like the common chimp.
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Let's see the Right has Tricky Dick Nixon and the Left has Slick Willie Clinton. Neither could tell the truth.

Not true. But he's a dead ringer for Alfred E. Neuman.
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On Thu, 6 Dec 2012 20:46:50 +0000 (UTC), snipped-for-privacy@panix.com (Dick Adams) wrote:

Correct. Now the far left has Obummer, who makes amateurs of both.

It's the ears. Chimp ears.
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wrote:

Anyone who thinks he's a centrist also believes Stalin was a centrist.

Proof: You're an idiot.
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Holy s#*t, talk about a clueless nut job!

WoW! Talk about is guy who's off his meds. It's either that or he's been smoking a batch! He's so far to the left he thinks Karl Marx is a fiscal conservative.
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Bob F wrote:

That's crazy talk.
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wrote:

I'd say moderate Dem-- but Bob has a bit of a point.
This guy made the argument last year comparing O to a 90's R; http://www.outsidethebeltway.com/vote-moderate-republican-vote-obama /
He concludes with; "If you truly are liberal, you are likely quite disappointed. If you are a disaffected Republican, it explains why supporting/tolerating Obama hasnt been that hard (e.g., Andrew Sullivan, David Frum, Bruce Bartlett, etc.). It also means that if you are one who has made constant accusations of extreme liberalism, socialism, etc., that you are simply wrong. And for the GOP it has meant a continued shift rightward by their candidate pool (and in a way that has diminished, not increased, their electoral chances in 2012)."
Jim
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On 12/4/2012 5:58 PM, Jon Elson wrote:

Walmart syndrome. Many people care about price only and management will do what is necessary to make that happen.
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What some stores grasp and most others do not is that if there is always a line at the registers, the sales volume will always be limited (one way or another) by the number of open registers times the rate at which the checkers ring stuff up. If stores want to maximize sales, there should never be a line. If there is any line at all, pausing the line for 5 minutes for a price check on a $2.00 item makes even less sense.
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On 12/04/2012 05:03 PM, anorton wrote:
[snip]

I remember buying a small electronic part that would cost under $1. The salesman couldn't find the price right away, and said "Have a Nice Day". I got that part free.
--
20 days until the winter celebration (Tuesday December 25 2012 12:00 AM
for 1 day).
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I quit shopping at HDs. Because the stores have TV monitors with beeping and flashing strobe lights with ME:( on the tv screens as i shop.. In big red letters you are being recorded.
now they can have as many cameras as they want watching me, but I am 55 look like 65 and DONT want to be reminded of it!!!!!!! I refuse to be forced to look at myself and never buy anything from HD....
the trouble is they have cut help to the bone, then wonder why shrinkage goes up.......
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snipped-for-privacy@removethis.ix.netcom.com says...

There's actually a whole branch of math that deals in optimal strategies for managing checkout lines and the like. Google "Queuing Theory".
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"Existential Angst" wrote:

<snip>
----------------------------------------------------- You expected to find garbage shrubs in stock in Westchester County.
Poor baby.
Lew
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Don't know what your point is, but if you want to pay top dollar, there are plenty in stock in Westchester County. Sprain Brook has 8 footers for $450.... perty 'spensive garbage, eh? Windy Farms has'em for $65, but full sun only.
HD had'em for $20-35, depending on the type. And, there are proly a dozen varieties.
And yeah, it's late in the season.... so I took a shot.... And your point was......???
MY point was, 20 sec vs. 30 mins, plain and simple.... AND, this is not an isolated case. Getting info over the phone from HD is ALWAYS, without exception, a nightmare, and *almost* invariably incorrect. I've had them tell me stuff was NOT in stock, and it turns out it was in stock. Of course, much more the opposite case. Never fails at HD.
My conclusion is that shoddy service has become a sport with them. Esp. over here, where there are no Lowes to keep them on their toes -- no rhyme intended.
--
EA


>
> Lew
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Any one store might have issues. I never really have a problem at my checkout. Store is usually busy. My two lows stores have less business, but they are further away.
Greg
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