I've found that the quality of HDs varies quite significantly from one
area to another. Within an area they seem to be similar. I've also
found that Lowes are much more consistent and better. There are fewer
of them, though, so usually further. They also tend to be very close
That seems to resolve the contrast between other poster's low
opinion of HD and my own experience here in Southeastern
Maybe it's a district manager/personality thing.
In the two I shop at, their return policy is as accommodating as
I could hope for. Seem like they'll take almost anything any
time with no receipt required.
they did that here in western PA. it resulted in a group picking up
high value items thru the store and taking them to the return desk
getting gift cards they sold on craiglist. since they never paid for
the merchandise to begin with it was all pure profit:(
Funny home depot incident...
My water heater was dripping I stopped at the ross park mall store
north of pittsburgh..
They had almost no gas water heaters in stock so I took the supplied
list of heaters to the service desk and asked how much is this one and
how soon can you get it in?
the very nice service desk gal said oh thats home depot home services
I cant help you mark is on vacation for a week please come back
then.... even with the SKU number she refused to give me a price:(
I had the home depot customer support number in my phone they said no
problem allison park store 15 minutes away has it in stock they have
3.... do you want to put one on hold?
I picked it up a hour later........
On Wed, 05 Dec 2012 14:29:45 -0800, bob haller wrote:
My old gas powervent water heater was leaking so I called the local
plumbing company. I gave them the diameter and height measurements over
the phone. An hour later, they show up with a new Lochinvar heater.
Another 90 minutes after that and the new one is installed and heating.
I found the ones in the NE to be quite good and the staff more than
helpful. In NE Ohio they were disgusting places. Fortunately there
were five Lowes within driving range. The ones around here are OK but
the (one) Lowes is better. I like the brands Lowes carries better,
That's sorta what I figured but can't prove it.
Yes, this is one of the major advantages of the big box stores. Their
return policies are quite customer friendly. Of course they push the
cost off to their supplier. My heart bleeds for them.
They're not set up to spend a lot of time with phone calls. That's part of
the reason the prices are low. WRT Lowe's, the stores in the NY Metro area
are much newer than HD, but more oriented toward women. They are seriously
deficient in hardcore plumbing fittings, for example.
That is my impression too. If you are building, go to HD, if you are
decorating go to Lowes.
HD has the best selection of plumbing and electrical parts
The problem is nobody in HD (or Lowes) knows what they are for or
where they are at.
At HD the people in the electrical department will send customers to
me with technical questions if they see me. One day I was sitting on
the floor digging through boxes trying to find 6 particular EMT
fittings and the HD guy who I have know for years said "that is why we
call this a do it yourself store, if you want to find something, do it
Neither are like going to a real lumber yard or supply house but those
guys are not interested in selling a hand full of anything.
This is probably totally moot to anybody's point but...
A long time ago, I was refitting the bathrooms in our house with
I bought cartridge-operated ones from Kmart.
The same day, I went to a plumbing-supply store to buy a Delta
brand lever-operated faucet for the kitchen sink.
Out of curiosity, I put one of the KMart faucets on the counter
and asked "What's the difference between this and Delta?".
The guy behind the counter got red in the face and almost shouted
"*This* is quality and *that* is SHIT!"
It's been 30+ years since that day and I've never had a problem
with any of the bathroom faucets. Then I noticed that the local
gym where I went for 10+ years used the same faucets.
OTOH, I've had to rebuild the Delta faucet in the kitchen at
least five times..... -)
On Tue, 4 Dec 2012 21:08:17 -0800, "PrecisionmachinisT"
Someone has some brains.
If I just need a single something plumbin-wize I'll go to HD, Canadian
Tire, or Home Hardware. If I need anything specialized or any amount,
it's over to Marks Supply.
Electrical? Little stuff, the above. Anything specialized or any amout
- over to Guilevans orWesco or whatever.
Hardware? depends - usually Home Hardware or Canadian Tire - HD if I'm
headed that direction -
On 6 Dec 2012 03:00:13 GMT, firstname.lastname@example.org wrote:
Pretty much depends on where you life. Lots of lumberyards, hardware
stores and plumbing supply houses.
They wont sell to the public? Bring in a business card. Even from
someone you know and tell em thats you and open a cash account.
They really dont give a shit beyond following corporate rules.
Sales are sales, expessially when its in cold hard green money.
The methodology of the left has always been:
2. Repeat the lie as many times as possible
3. Have as many people repeat the lie as often as possible
4. Eventually, the uninformed believe the lie
5. The lie will then be made into some form oflaw
6. Then everyone must conform to the lie
There were lumberyards around here that required a copy of your
business license, and tax certificate before you could set up an
account. One now has very few customers, and a lot of 'OPEN TO THE
PUBLIC!!!' But after 25+ years of telling people to go away, they are in
no hurry to deal with them.
I haven't even seen a real lumber yard or what I'd call a real
hardware store in years. I never frequented plumbing supply houses -
they didn't like walk-in business so I always avoided them.
I don't know any plumbers. Sorry. Not going to happen. If they
don't want my business I'm not going to force them to do business.
Actually, many do. Some would rather not piss off their customers
than make what few bucks I'd bring them. I found plumbing houses
especially didn't want my business (electrical were much more willing
to take my dead presidents).
On 6 Dec 2012 17:56:40 GMT, email@example.com wrote:
The counter shops that are most selective around here seem to be HVAC
suppliers and aluminum wholesalers. They only want to talk to their
The other side of this is the "list price" thing. If the counter guy
charges cash customers list, you will find it a lot cheaper to go to
Home Depot. They make that price artificially high to give their
customers (the trades) an ability to mark up materials costs.
Your actual price will depend on which column in the price book the
counter guy applies to your order. Regular customers with a good
volume of sales usually pay 40% of list or less if there os a
One thing that tends to make you move down that price list is being
ready when you get to the counter. Know what you want and order it
like you know what you are doing. If you are not a pretty girl, these
guys usually will not want to answer dumb questions, particularly if
they are busy.
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