I have heard and tend to believe that Sears repair men will always try
and get you to upgrade to a newer machine when in fact there is little
wrong with the old. It is almost like a salesman making a house call.
It's the same thing as if there was something wrong with your car and
you had a car salesman come in to tell you what was wrong. He would
try and convince you to just buy a new car.
Sears will always charge a very high price to fix anything no matter
how simple and say, well for another $x you can go new. It's a sales
pitch to get you to spend more money. Did you know, that Sears makes
more sales of home appliances (stoves, dishwashers, cloths washers,
dryers, etc,) thru home repairs calls than they do thru their store
show rooms? Ask some of these "repair guys" about some technical
aspect of the machine and they'll stumble for an answer, but ask them
about the latest models and they have all the answers at the figure
tips. Of course, when you do buy a new machine they'll be more than
accommodative to take you're old one away. Of course they are,
they'll fix it for $15 and resell as "reconditioned". Their
"repair centers" are chuck full of these "reconditioned"
machines that they convinced some poor lady was beyond a reasonable
Sorry for the rant, I fixed more Sears appliances for family and
friends for <$20 after they had the Sears guy come in and say it would
be cheaper to buy new.
Regarding your problem, it's could be a simple leak. Tightening a
clamp may not be enough to fix it. Loosen the clamp, and pull the hose
off. See if there is something stuck in the hose. Clean off any gunk
buildup from the drum outlet and expect the hose for any rips or holes.
Replace if necessary. Reinstall the hose and install a new-banded
screw clamp. If you have one of those cheap clamps that you open and
close with a pliers throw it away. Replace with a quality, stainless
steel banded clamp that you tighten down with a screwdriver. You can
get them at an auto stores or your local home center. Do not over
tighten; you may crack the outlet connection. Just make is nice a
If you don't feel comfortable doing this work try and see if there is
a handy neighbor that can take a look.