Is my wash machine temperature control defective?

I just purchased a brand new Amana washing machine. It is a basic top loader, with a manual temperature control (doesn't sense the temperature of the water) It has 4 settings: cold, cool, warm, hot.
Here's the data:
incoming hot: 117 F incoming cold: 53 F
cold setting: 53 F cool setting 53 F warm 81 hot 117
My complaint is that warm is cool and cool is cold. Seems like "cool" is not adding any hot water to the mix at all. Is this a defective valve, or are they just going to tell me to turn up the HW temp?
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My guess is that's the way it works and the cool setting is really the same as cold. The only way to know for sure is to call or email them.
A quick search and all I could find were these guidelines:
hot 130+ warm 90-100 cold 60-80
You can raise the warm temp a bit by adjusting the hot valve all the way open and reducint the cold supply a bit. However, that also obviously increases the fill time and will reduce the amount of water that will spray out during the rinse/spin, where it sprays in cold water while the tub is spinning , so I wouldn't cut it back too much.
I'd probably raise the hot water up to about 125-130, which is the min recommended for dishwashers. I went for a model that has the automatic temp adjustment. In cold climates, in winter the incoming cold can down to 40s, so during the wash fill, mine will be adding hot to bring it up.
Also, just came back from France/Italy. Over there on the machines I used the temp setting is adjustable over about 5 steps or so and marked in deg C.
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Marson,
It's new, it's under warranty, help should be a phone call away. Did the delivery guy install it? Did he use new hoses? Are the hoses partially kinked ?
Dave M.
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Turn up the HW temp. 117 F isn't hot enough; should be at least 125-130.
--
Regards,
Doug Miller (alphageek at milmac dot com)
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Nick,
Clothes washers are not meant to sterilize clothing. Does Feachem actually recommend this temp for washing clothes? If you must have germ free clothing wouldn't it be better to gas sterilize after the clothes were washed and dried? This sounds like massive overkill to me.
Dave M.
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wrote:

That's ridiculous. Before 1970, no tech support was open more than M-F. Before 1960, you had to pay for the phone call, and they were much more expensive.
Like this is an emergency, because you're Goldilocks and you MUST wash your clothes in cool water, and cold is TOOOO cold, and warm is TOOOOO hot.
If it's an emergency, go to a laundromat or buy more clothes.

The exact temp is not critical. Most soaps work in cold water so they will work fine in warm water of any temperature. As far as killing pathogens in excreta, I don't think many people without diapers have that problem.
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Thanks! A very intelligent and insightful response!
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marson wrote:

Hmmm, How hot is your hot water to begin with? Where is the thermostat set at on your hot water tank?
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That seems irrelevant to his complaint.
Nick
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I have never had a washer installation that did not require reducing the cold water flow to get the right warm water temp. The problem is going to be worse with cooler hot water supply such as yours. Just start the washer with it set to warm. After running it long enough to get full temp hot water up to the machine, check the temp of the water coming in with your hand, and turn down the cold supply until it's where you want it. You might want to turn up your water heater to get a better hot temp. !17 is not very hot.
Bob
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