: Charlie Bress wrote:
: > I am having a problem receiving calls.
: > Firs the telco said there check from there end showed a short
on the line.
: > They advised unplugging all the phones but one and add them
back one at a
: > time. Lousy idea. it is hard to prove a negative.
: > Next test: take a believed to be good phone out to the net
: > Disconnect from the house and plug in directly to the telco
: > someone call me several times. problem still persisted.
caller said there
: > was one ring at the calling end and then the message that the
: > had been disconnected. Repeated the test using a second wired
phone at the
: > box. Same result.
: > Called telco again to report results. They set an appointment
: > this am. Then telco called and said they had fixed problem
from there end.
: > Then there was a computer generated call asking if I agreed
the problem had
: > been fixed. I responded NO. Then a live body called back and
I said that I
: > would need a few days to be assured that it was really fixed.
OK and keep
: > the appointment with the service guy.
: > Service guy came and checked at the box said all was ok. When
: > the scenario to him, he said that situation that sys the
party had hung up
: > was a software problem.
: > This afternoon, spouse tried to call home from cell phone.
: > Took three tries before house phone rang long enough to
: > Typically there might have been one ring and by time you
picked up a
: > handset, the line was open.. No caller, no dial tone.
: > I tried calling house phone from cell while I was in the
house to hear what
: > was happening. This with only two phones plugged in. One
wired one cordless.
: > these are both "good" phones. First try had same fault.
Subsequent tries (5
: > or 6) all ok.
: > I plan to rig up my ohmmeter to RJ 11/14 plug and try to see
: > as I plug phones into the house one at a time to find any
: > What is the acceptable resistance range as I add phones to
the system? I
: > expect that all of the ringers are electronic.
: > Where do you think the problem lies?
: > Is it me or them?
: > BTW, never a problem making out going calls, and PC is on
cable and has no
: > telephone modem.
: > Charlie
: I've seen this problem before. In my case, it was a telephone
: surge protector. The ring voltage is around 90v and this was
: triggering the surge protector & not letting the house phones
: an incoming call. Outgoing calls were ok. Removed the surge
: & everything was ok.
: Bob S.
Those are my thoughts, too. Depending on the installation, it's
usually pretty easy to pull them out long enough to test.
Testing the DC resistance as you plug in the phones won't tell
much either. It's not a DC issue unless the telco battery
voltage is sagging.
Are you on a long line from the telco? If so, it might be a
repeater problem, meaning a telco problem.
The guy that mentioned software at the telco might be onto
something, but ... I think they'd be aware of that because many
people would be having similar problems.
It really sounds like something somewhere is pulling enough
current during ringing voltage to trip the ring voltage generator
at the telco.
If you call in with all phones disconnected, will the ring still
go away like that? If so, it's almost but not guaranteed, to be
a telco issue.
If the problem's still there, then disconnect the whole of the
house wiring and see if hte problem's there. Then inform the
If it's repeatable, next time you get a techie out there, show
him the problem so he doesn't have to interpret anything.