In article , snipped-for-privacy@gmail.com (Puddin' Man) writes: | On Sun, 25 May 2008 16:28:24 -0700, Oren wrote: | | >On Sat, 24 May 2008 22:12:19 -0500, Puddin' Man | > wrote: | >
| >>
| >>
| >>About 12 years ago I bought one of those "Best Buy" Craftsman garden | >>hoses. The hose material itsownself looks like it might outlive me, | >>but the threaded aluminum connector on the end is flimsy. | >>
| >>The unit hasn't been mis-used at all, but the connector is bent. | >>It leaks a fair amount. It has a "forever" warranty. | >>
| >>If I drained the damned thing, packed it up, and brought it to a | >>Sears store for replacement, what should I expect? Do they *really* | >>honor their warranties? | >>
| >
| >To exchange a Craftsman hose under warranty; there NEEDS to be a clear | >marking on the hose, indicating the Craftsman brand. . | | It's clearly marked "Craftsmans Best" or somesuch.
That's what the rubber one I exchanged a few years back said, and that's what they wanted to see. Interestingly, they tried to give me a much less expensive plastic hose that did not say Craftsman anywhere. I pointed out that this would be an issue if I needed to exchange it again. There was some argument that the hose I was exchanging was green while the current rubber Craftsman hoses were black (and the plastic non-Craftsman hoses green) but they did give me the Craftsman one eventually. I still have one of the older green rubber Crafstman hoses; we'll see what happens if it fails some day...
Dan Lanciani ddl@danlan.*com