Blueray Player problem

Not sure if anyone would have an answer to this problem or not, but I have this blueray player that's suddenly stopped working properly. Here is a photo of the info on it:
http://picpaste.com/1541a7f42252a550068846134ac5a2c3.jpg
We finished watching a movie one evening and then my brother changed the settings to "update automatically". Ever since then the machine has been stuck in a loop of "Up ..... Open ..... turns itself off .... turns itself on again ... Up .... etc.," It was connected to the internet so it should have updated, but we finally had to just unplug it and put our old blueray player where this one used to be. It works fine.
We've tried to find a solution on the web, but have come up empty, and can't find a 'reset' button on the stinking machine. Should we turn it into a boat anchor or is there a way to reset it to get it out of that loop?
--
Maggie

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On Sunday, July 12, 2015 at 11:48:56 AM UTC-5, Muggles wrote:

You could try downloading the newest update to a PC and burn-it to DVD (most will read CD's also). Keep it disconnected from the internet and try to re-start with disc in it. HTH
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On Sunday, July 12, 2015 at 12:07:52 PM UTC-5, bob_villa wrote:

The player manual says to use a USB pen drive to update...instructions are on page 31 of the manual.
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On Sunday, July 12, 2015 at 12:21:28 PM UTC-5, bob_villa wrote:

http://www.samsung.com/us/support/owners/product/BD-FM59/ZA
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On 7/12/2015 12:22 PM, bob_villa wrote:

!! thanks !! I've looked everywhere for the manual that came with it, and no joy.
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Maggie

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On Sunday, July 12, 2015 at 1:02:22 PM UTC-5, Muggles wrote:

The manual is here: http://www.samsung.com/us/support/owners/product/BD-FM59/ZA
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On Sun, 12 Jul 2015 13:02:08 -0700 (PDT), bob_villa

< By USB > 1. Visit www.samsung.com. 2. Click SUPPORT on the top right of the page. 3. Enter the product's model number into the search field. As you enter the model number, a drop down will display products that match the model number. 4. Left click your product's model number in the drop down list. 5. On the page that appears, scroll down to and then click Firmware Manuals & Downloads. 6. Click Firmware in the center of the page. 7. Click the ZIP button in the File column on the right side of the page. 8. Click Send in the first pop-up that appears. Click OK in the second pop-up to download and save the firmware file to your PC. 9. Unzip the zip archive to your computer. You should have a single folder with the same name as the zip file. 10. Copy the folder to a USB flash drive. 11. Make sure no disc is inserted in the product, and then insert the USB flash drive into the USB port of the product. 12. In the product’s menu, go to Settings > Support > Software Update. 13. Select Update Now. 14. The product searches for the software on the USB drive. When it finds the software, the Update Request pop-up appears. 15. Select OK. The product upgrades the software, turns off, and then turns on automatically. ||NOTEs | \\ There should be no disc in the player when you upgrade the software using the USB jack. \\ When the system upgrade is done, check the software details in the Product Information section of the Contact Samsung screen. \\ Do not turn off the player during the Software Update. It may cause the player to malfunction. \\ Software Updates using the USB jack must be performed with a USB flash memory stick only.
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On 7/12/2015 3:28 PM, snipped-for-privacy@snyder.on.ca wrote:

Thanks! I printed it out.
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Maggie

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On 7/12/2015 3:02 PM, bob_villa wrote:

Got it ... thanks!
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Maggie

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Maybe I missed something but is that "loop" actually trying to eject a disk, detecting a jam and turning itself off?
Maybe you just need to manually open the disk slot and give it a fresh start ... assuming there really isn't a disk stuck in there.
There is usually a paper clip sized hole in the face of the drive that releases the catch and operates the mechanism. Push in the clip and you will feel it release and then feel the cams operate to open the slot.
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On 7/12/2015 10:47 PM, snipped-for-privacy@aol.com wrote:

I'm pretty sure there isn't a disk in the slot, but I'll mention it to my brother and see if he can check it when he gets time. He's been working all day today, and he's usually the one who messes with the hardware around here. It's not his day job, but he's kind of handy to have around with most stuff like that.
--
Maggie

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I was just thinking that the last thing it did right was play a disk. Maybe something screwed up when the tray closed. Something may have fallen in there unnoticed
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