The recent refrigerator thread has inspired me to ask about our recent problems too.
This is a GE side-by-side unit with icemaker and digital temp set/display on the front panel, purchased 13 months ago with 5-year extended warranty.
It sits in an non air conditioned kitchen; but even through last summer it managed to keep to the manufacturer's recommended set points of 0 degrees for the freezer and 37 for the refrigerator.
Over the last few months, the temp on the freezer side (even after a cool overnight with no door openings) has occasionally been over 10 degrees, and now with the summer heat it is common to wake up in the morning to find it still running, and the freezer side temp at 13 - 19 degrees. Needless to say our ice cream is soupy. Really nothing about how we use, load, arrange the refrigerator contents has changed; just the temperature. Seals are OK, it's not overloaded. Abundant clearance at the bottom where lots of hot air get expelled.
First visit from repair; told us the unit was never levelled properly (installed by same dealer providing the extended warranty) and that was interfering with defrosted runoff. Fixed that; 3 days later no change in temperature.
Second repair visit; guy insists the temp gauge must be wrong because we have ice. Told him that ice freezes at 32 degrees; showed him the soupy ice cream. OK; he'll be back in 3 days with a repacement computer unit for the front panel.
I'm not hopeful it will fix the issue; what else should we pursue with him on the next visit?