On Nov 4, 10:17 am, email@example.com wrote:
They weren't much help with a 600 PIV rectifier diode when lightning
did a number on my TV a few years back. Probably one of the few things
in the TV that I would be capable of fixing - TV died after a storm,
opened it up, started ohming from the power line coming in, found an
open fuse and a shorted rectifier diode. Of course, the kid in the
store didn't know what it was, but it wasn't something they stocked
anyway - only had about 5 different flavors of rectifier diodes. For
anything other than garden-variety resistors and capacitors, I have
always done better going to a real electronics parts store like
Circuit Specialists - prices are usually much better too.
Years ago, while in New York on business, I needed a cable. RS was handy so
I went in and picked out the cable, then gave the company credit card.
When the clerk asked for a phone number, I replied that it was a business
credit card, I was from out of state, and I just wanted to buy the cable and
get back to my client.
The clerk refused to sell me the cable.
I don't think this is company policy any more (or ever was!).
I try to aviod Radio Shack unless I am desparate.
So I was desparate and went there on Friday. When
I got home the device did not work (why am I surprised?)
So I returned it on Saturday and explained the situation
to a different clerk. He actually listened to me. Not
only that he found the correct device and tested it for
me. Maybe hell has frozen over, ;)
First I have to confess.
I was once a RS employee.
This was over a dozen years ago and happened sort of by accident.
I had retired from my real job and my wife was still working. I had a little
home project and dropped into my local RS to pick up some bits and pieces.
They had a sign in the window advertising for help. Well, I figured , what
the hell, it would be like working in a toy store. In the application, I
said no nights or weekends, full or part time. I though I would get a
turndown. Who wanted a retiree with those requirements. (Oh, somewhere in my
background was a BSEE)
I got the job, full time, no nights or weekends. I stuck it out for three
years. During that time I reached longevity in that store. I went through
five different mangers. Hiring was done by the district office and they were
desperate for help. And I was on the third district manager when I left.
I saw new employees come in that had no clue about anything electronic. It
was not uncommon for a newbie to go out to lunch and never come back. The
turnover in the company when I was there was said to be greater than 100%
This was during the time when the "you've got questions, we have answers"
was started. No one ever said they were the right answers. There was enough
out and out lying go on I told one manager I was going to turn him in if I
heard him spout the crap he was doling out.
I attracted a faithful set of customers who trusted me. If some one had a
really in depth question about a product, I had no problem using the
internal telephone system to call someone in the company who was savvy about
a particular product and could provide information that might mean looking
up a parts list or even a voltage reading. We had a nearby repair center
that was also a good source. The big difference was hat I could ask the
right question and relay it to the customer in a way it was correct and
I am not surprise that they have reduced the small parts line-up There are
fewer and fewer people who are looking to experiment or trying to fix a TV
or stereo now that everything is surface mount and so many things are built
with ic's that are custom and not obtainable.
I've got lots of stories, but I just wanted to give a perspective from
someone who had been inside.
Please forgive me for past sins.
Charlie (now actively retired)
I have a warm spot in my heart for RS because during my college years in
the 1950s I worked part time as a counter man in the original RS store
on Washington Street, in the heart of downtown Boston.
That was when the founders, the Deutschmann brothers, still owed RS,
before Tandy aquired the chain in 1963.
While you can't find every electronic component you might need at a RS
store today, most larger cities have one or more retail customer
friendly electronic supply stores which can help with your "need it
Here in the Boston area one such place is "You-do-it" Electronics in
Thanks for the mammaries,
I was in a local RS today looking at low end cam corders. The sales
person was somewhat knowledgable.....
better than nothing,
although the store manager there is nice knowledgable and pleasant.
her dads been a manager for like 30 years
some years ago she was a waste.
her dad sent me to her store, she was just a sales person. unfriendly
lazy and unhelpful.
later he asked me how it went, i didnt know it was his daughter:
( found out after I told him she was a waste.........
he said thats my daughter:( it was a bad moment, i have known bob
she got yelled at that nite.
must of done some good, she is excellent today
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