> >In article ,
> > snipped-for-privacy@milmac.com (Doug Miller) wrote: >
> >> He's also paying for being impatient. Didja see this in his post? > >
> >I'm paying for being impatient?
>
> Yes, you are. You said yourself you "had to order from the catalog" because > it
> would take two weeks to get it into the store. Paying for the convenience of
> getting it in a few days is one way to look at it, paying for not having the
> patience to wait two weeks is another take on the same situation.
My impatience as you so cleverly put it was determined by the carpenter I have on site, working. How about I send you the bill for his time to wait some portion of two weeks? I also have no reason to think that they would remove ALL lighting from the store while they've kept loads of other things like knobs, hinges, bits, books and other things that I'm sure don't sell as well.
> >If you looked, the stuff had been in the
> >store and the display was still there and I'd bought it before. >
> I did see that. I agree with Charlie that it's unreasonable to expect the
> store to still have in stock today the same stuff that it had in stock in > 1998.
I don't think you get it. It's not like they have UC lighting and just not what item or model I wanted. They had NONE, but the section was still there.
> >The SA
> >said it was some new person's decision and that, amongst other things
> >made him quit and was leaving in 4 days. Do you get the idea that there
> >are bigger problems when the sales guy quits because of problems like
> >this? He also alluded to other customer problems like this.
> >
> >I also said that if ordered to the store it would take at least 2 weeks
> >to get there. That is no being impatient. I can order from Lee Valley
> >and it's shipped in 24-36 hrs.
>
> And you can order from Rockler and have it shipped to your home in 24-36
> hours also. But if you want it sent to a Rockler *store* you need to wait until
> they have a truck going to the store.
I shouldn't have to pay for things that should be in the store which were removed by some management droid based on his desires as revealed by the sales associate. Remember, this SA had other problems over the same thing and tried to get the guy to change things. He wouldn't making the SA's job difficult, so the SA quit as he told me that customers were complaining and he didn't like having to answser the problems he didn't create. That says something.
> > Why should Rockler be so much longer unless there's problems? >
> Because when you *pay* for the shipping, they'll send it wherever you want,
> whenever you want. Free shipping means hitching a ride on their regular
> delivery truck to the store. That happens on their schedule, not yours. Which
> means you have to wait for their schedule, or pay to have it shipped when you
> want it. Which means that you pay a penalty for impatience, or if you prefer,
> you pay a premium for the convenience of quick delivery.
Free shipping = 2 weeks(maybe) in time. Not always a good trade. In this case, you're forgetting there is a cabinetmaker working on site.
> >Under cab lighting is not an obscure product that few use either. >
> Evidently the demand for it at that store was not high enough that they felt
> justified in taking up the shelf space.
Not according to the SA who allueded to other similar problems and was quitting over it.
> >It WAS in the store until recently.
>
> And it isn't now. This is not unique: stores change their merchandise all
> the time, without consulting you or me or, it sometimes seems, any of their
> customers. Get over it.
Have you ever managed a retail store? I have. They put extra crap in the place where the "lighting" stuff was. Not a new product.
>
> >I couldn't wait because I have a carpenter working and I'm presently
> >disabled, unfortunately. You could say it was my mistake for not calling
> >etc., but it's not like this is a wierd item that few buy.
>
> Well, both the Rockler and Woodcraft stores in Indy are pretty well on the
> other side of town from me, in an area with the city's worst traffic. Unless
> I'm after something that I *know* they'll have in stock one place or the
> other (like Titebond), I always call first. Just seems prudent to me. YMMV.
Had it been what I thought to be a low demand item, or obscure thing, I'd have done that. I don't think that UC lights are obsecure as compared to the knobs, bits and other things that are in the store. I don't think I'd buy that, especially in light of the SA's comments of other problems this guy is causing. That is what tells...isn't it?
>>
> >> >> I had to order from the catalog to get it in a few days since ordering
> >> >> to
> >> >> store was at best, 2 weeks.
> >>
> >> I've ordered things from Rockler before, that I didn't want to pay the
> >> shipping on. Just call the store and have them put it on their next > >> regular
> >> order. They'll call you when it's in.
> >>
> >> --
> >> Regards,
> >> Doug Miller (alphageek-at-milmac-dot-com)
> >>
> >> For a copy of my TrollFilter for NewsProxy/Nfilter,
> >> send email to autoresponder at filterinfo-at-milmac-dot-com
>
> --
> Regards,
> Doug Miller (alphageek-at-milmac-dot-com)
>
> For a copy of my TrollFilter for NewsProxy/Nfilter,
> send email to autoresponder at filterinfo-at-milmac-dot-com