Well, I finally ordered a DC and it's coming UPS ground. I've been
tracking it via their website. This is what I don't understand...there
are two packages destined for this location, yet they're taking separate
routes. At last check, the lighter is near Cleveland Ohio, and the other
in Columbus. Why is that? Is this common practice for UPS. Needless to
say I'm shaking my head.
Joe (in a quandary)
Lots of reasons why they might get separated. Maybe one of them just
filled up a truck. Maybe they were sorted by size, or weight. If you
don't pay for fast shipping, the boxes go whenever the computer says
there's space for them. If there was a truck going to Cleveland and
it had space for one of the two boxes, it took one of the two boxes.
If the next truck with space happened to be going to Columbus...
I live in central Missouri about half way between Kansas City and St. Louis.
On occasion, I track packages that come from the west. They pass through
Lenexa KS, and then along I-70 past my town then on the Earth City MO(just
outside St. Louis) then back to central Missouri. They do, however, arrive
on the stated day. I have even had packages show loaded out for delivery,
spend all day on the truck, return to the depot then load up the next day.
It would seem they were holding the package so that it arrives on the
assigned day and not one day earlier. UPS better get it's house in order
because, according to my UPS driver, DHL is now beating out UPS on air
service but UPS still has the lead in ground service.
The ones that get me are the ones that end up in East Overshoe for a month
while they figure out who screwed up the paperwork and where they're
supposed to go, and the ones that arrive at the UPS depot a few miles away
and then go on to Boston or wherever and come back.
Then there are the ones that show as "delivered" but if so it was't to me.
Reply to jclarke at ae tee tee global dot net
I've had a dispute (finally resolved in my favor) where UPS didn't deliver
overnight. I had forgotten to pack my medications, and asked my wife to
ship them overnight. UPS delivered a bunch of packages the next day, but
my medications stayed on the truck till the next day. The mail office
person had just signed for the bunch of packages without counting them, and
it took a hell of an effort to track this down.
Since this wasn't the first mistake of UPS' within 2 month (I received a
package that was bent (not good for T-track), and didn't receive another
overnight package containing a poster I was to hang up at a meeting. That
package was not even recovered. UPS finally said it had been damaged
beyond repair and they had discarded it. Lucky for UPS it was not my
Had a similar situation, due to a death in the family, near Thanksgiving
a few years back.
Needed meds overnighted to us. UPS wouldn't even talk to us.
FedEx, on the other hand, was most accomodating.
Guess who we do business with now, given a choice?
On Sun, 22 Aug 2004 20:04:32 +0000 (UTC), John Thomas
I've had numerous damaged boxes delivered via UPS. When that
happens, I ask the driver to stay until I inspect the contents for
lost items or damage. The driver is usually embarrassed and
apologetic while I unwrap the items. FedEx has not yet delivered a
beat up package to my address, and I much prefer them for delicate or
One thing I can't figure out is why UPS can't get my attention. Several
times, I've had the experience of looking out the door and seeing nothing,
then futzing around not ten feet from the door for a few minutes--once I
was leaning on the door talking on the phone, and looking out again and
there's a "signature required" sticker on the door. This is _only_ with
UPS--FedEx, Airborne, Dominos, the lawn guy, the Jehovah's Witnesses, the
Mormons, the Boy Scouts, the neighbors, and everybody else have no trouble
getting my attention even when I'm down in the basement with the earmuffs
on and tools running, but for some reason UPS can't do it even when I'm
leaning on the damned door. And the damned door has a big window in it so
he can effing _see_ me standing there if he's not bat-blind.
I even wrote the CEO of UPS about this one time--the only effect was that
they chewed out the driver, but when he left the next guy had exactly the
same problem, and the one after him, so it seems to be something in the UPS
training or hiring policies.
Where possible I tend to specify that stuff be sent FedEx just for that
reason--that and one day the FedEx guy asked me if I'd like to waive
"signature required", which I did and haven't had to sign for anything from
FedEx since. UPS doesn't seem to have such a provision.
Reply to jclarke at ae tee tee global dot net
I have had orders split into several separate packages. Sometimes the
parts will be shipped from different locations. If breaking an order
bothers you, you can specify "Do not split order" on the instructions.
This can prevent frustrations with backorders. How your purchase is
packaged is determined by the vendor, not UPS. In the end, all that
matters is you get undamaged items that you ordered, right? Congrats
on your DC purchase, and I'm sure your lungs will thank you.
I tracked a package once that started in Vermont, went to New Hampshire,
then Kentucky, then New Hampshire again. From thereit made more or less
steady progress to Washington state.
Another package was scheduled to arrive in nine days. Tracking it, I saw
that it arrived at the local office by the end of the second day.
Foolishly, I expected it to be delivered on the day following. Nope.
They held it in local storage for another six days so that it arrived on
the promised ninth day. :P
I have had that happen to me, but I found out that if it is in the local
hub, then you can call and pick it up, provided that A: Its not too far from
you, and B: Its not stamped to be delivered on a specific date, IE: Wife's
harry potter book, they wouldnt let me get it early :(
I have been pleasantly surprised with both UPS and FedEx when ordering
various things from Amazon. I always choose free super saver. The
usual estimate is that it will ship 3 days after I ordered it and arrive
8 to 10 days after. I think I have always had it within 3 business
days. In a recent order the first business day was the 18 minutes
between 11:42 PM and midnight.
Does posting this curse me to never receive a package on time again?
Only real problem I've had was when I ordered my Dell computer a couple
of years ago. Tracking after the first day showed it headed to Phoenix,
then to be delivered to Tucson, then myself in a couple of days. Yippee!
Next day however, showed it (the computer) had now headed from Phoenix to
LA (What!????) and was now scheduled to be delivered to me in about 5 days
hence. After that, I watched it make a tortuous journey from Phoenix, to
LA, to San Diego, to Phoenix (I think, this is a bit fuzzy), to Tucson to
me. By the time I got it, it was two generations out of date. :-)
Every once in a while UPS can't find my house (house
numbers out of order on my black).
So what they do is they mail me a postcard, through USPS,
saying there is no exisiting address matching mine.
Now ... how do they figure the card is going to get to me,
given that they mailed it to my address, which they think doesn't exist?
-- Andy Barss
: Hi Y'all,
: Well, I finally ordered a DC and it's coming UPS ground. I've been
: tracking it via their website. This is what I don't understand...there
: are two packages destined for this location, yet they're taking separate
: routes. At last check, the lighter is near Cleveland Ohio, and the other
: in Columbus. Why is that? Is this common practice for UPS. Needless to
: say I'm shaking my head.
: Joe (in a quandary)
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