The part that bothers me about this whole story has nothing to do with
email vs snail mail vs phone call or the details of discovering a
flaw, or the rapidness of responding to a customer complaint.
Why in the world would "filler" even be present at the L-N factory? At
the prices they charge for their tools, the customer has a right to
expect a product that has not been patched up. If the tote was
imperfect it should have only left the factory in the trash bin.
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