Kudo to LN

Aug 03, 2009 1 Replies
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As the email string below indicates, Lie Nielsen has support that's as good as their planes. Less than 24 hours from inquiry to response, and a great response too.



I'm just a satisfied LN customer, not a shill for them.


>>>>>>>>>>>>>>>>>>>>
>Date: Mon, 03 Aug 2009 10:56:13 -0400
>From: Lie-Nielsen Toolworks
>User-Agent: Thunderbird 2.0.0.18 (Windows/20081105)
>To: Tom Banes
>Subject: Re: Part for LN 60 1/2 Plane
>
>Tom,
>
>
>We can send you a new threaded rod. Just let me know your mailing address and I

will get one off in the mail today. No Charge.



>
>Cheers,
>
>
>Deneb
>
>Date: Sun, 02 Aug 2009 15:01:55 -0500
>To: snipped-for-privacy@lie-nielsen.com
>From: Tom XXXX
>Subject: Part for LN 60 1/2 Plane
>
>Gentlemen:
>
>Is it possible to order a new stud (the one the adjusting nut threads on) for

an LN 60 1/2? My plane fell off the bench and (naturally) landed on the adjusting nut and bent the stud.


I tried to straighten it by hand without messing up the threads but I wasn't

real successful. Of the 5 LN planes I own it's probably the one I use (and enjoy) the most.



>Please let me know how to order a new stud and the cost, payment method, shipping, etc.
>
>Regards.
>
>Tom
>

Tom B wrote,on my timestamp of 4/08/2009 7:36 AM:

Seconded. They got me a replacement lever cap from their large shoulder plane that just fitted perfectly on my Record 073. I had dropped the 073 and the steel lever cap broke off. I now have one of the few hybrid 073s in existence! And the whole thing was sealed in a few days. Amazing service!

I will get one off in the mail today. No Charge.

an LN 60 1/2? My plane fell off the bench and (naturally) landed on the adjusting nut and bent the stud.

real successful. Of the 5 LN planes I own it's probably the one I use (and enjoy) the most.

shipping, etc.

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