I know this NG has flogged this topic before but here's a little HD update. Todays Wall Street Journal has a (section D) front page article, describing some of their shortcomings and what they plan to do to improve.
They are blaming their departed CEO, Nardelli. Success has a hundred fathers, failure is an orphan.
I believe it will take a great deal of resolve and effort to alter their past mistakes. The analogy is trying to turn the loaded super tanker. There's a great deal of inertia. They sell $90 billion of merchandise per year and are the second largest retailer after WalMart.
Joe G