After having dealt with Grizzly several times and being more or less satisfied with their products, which include an 8" jointer, brad nailer, drill press mortise attachment, and other smaller items, I was astounded to get the following response to my complaint about the quality and usefulness of their Woodstock 5 gallon dust collection separator. This thing sells for $19.95 plus shipping & tax for a total of $27.61. It is nothing more than 50 cents or so worth of injection molded plastic, and will not fit Shopvac hoses, although it is advertised and shown in their catalog attached to a Shopvac. When I complained about this via email, I got the following response:
I apologize for the circumstances surrounding your current order. Our return policy states that customers may return items within the first
30-days for a refund or exchange as long as they are new, unused, resalable condition and in the original package. All returns are subject to inspection. You will be responsible for the shipping back and you are subject to our 10% restocking fee. We do not reimburse original shipping charges. If you would like to return your item please contact us so we can issue a Return Authorization number. Please email to advise and include a copy of this email with your reply. If we may be of further assistance please do not hesitate to contact us. You are a valued customer and we look forward to serving your future woodworking and metal working needs. Sincerely, Lori Customer Service Grizzly Industrial, Inc. EN#648I told them to keep the money, it is so important to them. Sheesh!