No actually I do something totally different. If I see a potential problem
I price the job so that I either scare the customer off or I end up being
rewarded by getting the job. Doing what the customer says is all done in
agreement only before any prices are quoted or work is started. No changes
after that with out price changes. So far I have only had a couple of
customers in the last 14 years that I wish I had not gotten mixed up with.
No complaints with that record.
Unless you call yourself a consultant, and then you decide what they are
bloody-well going to have and if it's different from what they think they
want, you charge 'em more for the privilege of being educated.
Yeah, I have about 37 years experience in the service industry, ultimately
if you are capable and the customer understands the advantages/disadvantages
you either do the job or some one else will do it.
Basically you have restated what I have mentioned in other posts.
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