Just over a year ago, I bought a selection of light bulbs, or whatever they're called nowadays, from CPC, so that I have a stock to hand. I used one the other day, or rather I tried to, but it was obvious that it had been incorrectly assembled by Philips. One of the internal connections was not soldered in place, leaving a clear gap, and the whole internal works were at a strange angle. Hopefully, I told CPC about this, but they refused to replace it on the (correct) grounds that it is over the 12 month warranty period, and also that that particular lamp is no longer made. There are replacements, though.
Although they are correct about the 12 months, and we are only talking about a quid's worth of merchandise, I would have thought that they could have sent me a replacement as good will. I suggested that they included it in a back-order that will be filled soon, to save postage, but they declined.
Is there not some regulation that over-rides the 12 month warranty, such as 'suitability for use'? As I said, it's not the money, but the idea that they clearly don't care to err on the side of customer satisfaction. Maybe I don't buy nearly enough from them to worry them, I'm just a private consumer rather than a business, even though I do have a business account with them.
I have, until now, been perfectly satisfied with their service.