I don't get stuff via UPS very often, but last time I registered with their "my choice" app, which involves them physically posting you a code to verify your address, I set a username, an email address and password.
Now (about a year later) I've got another delivery coming via UPS, the delivery confirmation email says it's due sometime today between 9:30 and 1:30
But their tracker seems to disagree, and offers more details if I logon to "my choice", so I try to logon and it fails, there's an option for it to email me a reminder by giving my email address, the reminder duly arrives, but isn't very helpful as my password manager had the details saved, but at least it confirms they have the same details as I do.
So I click the "forgot password" link it asks for both my username and email addr, and then tells me there was an error, and gives me the code LASSO_1010 and says their support staff will know what do do with that code.
The first person, didn't know what to do with the code.
The second person instantly knew that it meant I haven't logged on for more than
7 months, so I expected them to reset my account in some way, and I could continue.But no, he said I'd have to create a new account, and confirmed that would involve them sending another code in the post, he was certain there was no way he could reset the existing account ... barmy!
At which point I thanked him but said I wouldn't bother as they clearly don't care about their users ... maybe in America everyone is expected to receive multiple UPS deliveries per year so never end-up locked out?