omplain that their bump-feed strimmers are not auto-feeding ! I also suspec t that the problems with the line disappearing back into the spool are when you do not bump-feed often enough.
Bump feed is OK. The reason the cord disappears inside is that when you hit something too th ick, the cord winds round it and yanks the spool tight instead of cutting. The cords weld together and the end breaks off. Usually inside the layers, so making it hard to find the end.
When this happens, time to fit the brushwood cutting head. Doesn't cut as close though.