about Britshish Gas's appalling communications between customers and
representives switchboard and emailing?
Who's the main body that'll take note of complaints?because BG is not
answering emails of complaint.
Every time you phone this B***ard company up you always are kept waiting
for long periods of time and you still may not get heard after 7 minutes.
I swear that BG has a share in BT's company,hence the long wait on the
Have you considered using the internet to change providers? The new provider
then tells BT that you are changing, and you don't have to do anything.
OTOH, British Gas Click, is currently the cheapest provider according to
'confused.com'. Maybe you get what you pay for?
It depends on your usage. I tried two different suggested consumption
figures and the cheapest suppliers changed. Also best to have gas and
electric from the same supplier for a better (well, cheaper on the surface)
Well, I'm on Powergen (Standard), and it is currently costing me £73/month
against £46.50 for British Gas Click (green).
Of course, Powergen puts up the premium, so that you pay up front (I expect
BG does the same at the first review point). OTOH, I put in the actual kWh
used for Gas and Electricity, and BG was a lot cheaper than Powergen (of the
order of about £150 per year for my 3-bed semi).
But isn't there a difference between Standard and BG click?
I think PG equivlent to BG "click" is "Energy online" tariff?
To be honest I'm looking for the cheapest supplier with main criteria being
a while ago,
and although the transfer period wasn't as quick as I expected, I was
sent several notifications at various stages to let me know it was in
They're a non-profit organisation that started off as a way to get
cheaper electric / gas to churches, and they widened their net to
encompass lower-income families who aren't using enough to heat their
outdoor swimming pool all year round. They will work out more expensive
after a certain usage, but if thats the case, you probably aren't in
their target market.
Their prices are up-front and available direct from their website, and
you can also see them on uswitch - but you have to jump through the "we
don't get a backhander off them so we hide it" hoops - namely, when you
go through the process, there's a "show social tariffs" option, as well
as "show companies you can't switch to from uswitch" - tick them both.
All their call handling and billing is via Southern Electric, and while
I haven't had to speak to anyone, I have been impressed with their kick-
ass update service for meter readings - you call them up on a freephone
number, enter the account number, then the reading - then they get
clever and recognise if you have another account with them (i.e. gas)
and give you the option to update that at the same time.
The bills are also the clearest i've ever seen - and IIRC, the gas price
did go up recently, but it was the first time in 18 months.
Uswitch do list cheaper companies, but they're usually the "online"
I've got scans of the bills online to give you an idea of the
no messing about from them. Emails
answered within a few hours and a personal response not a computer one.
Same for phonelines, answered promptly and not kept holding on.
Far cheaper than Scottish Power and British Gas. No standing charges, no
extra for paying by cash/cheque. I am saving £300 a year by not being with
Scottish Power and British Gas. A lot of comparison sites will only prefer
the companies that pay them to advertise.
I had to complain to OFGEM as BG were refusing to let me transfer and it
took 2 months. Once OFGEM got involved they give in. I refused to phone BG
to get a final bill and they refused to send me one unless I did. After
OFGEM spoke to them I got the final bill in a few days. Why do people
bother staying with BG and paying far more? Are they mad?
Phone on 0113 3381022 and ask to speak to 'customer relations' - they
are very helpful, and if the first person can't help, their supervisor
will. It always helps to know the correct name of the department that
deals with problems - makes it sound like you've spoken to them before.
BG are about the best of the utility companies I've dealt with - had
problems with all of them, but BG actually sorted things out without
making any more of a mess. Scottish Power are good too.
Alternative numbers are on
- any of the switchboard
numbers are good. They answer fairly quickly and will put you through
to the right departments.
from Andy Hall contains these words:
Eventually someone did but I didn't like their letter full of bland
platitudes, so I stayed gone.
I still get them knocking on the door every three months or so. I'm
thinking of writing to them asking them to stop - and if they don't I'll
send 'em a recorded devilry note explaining that if they call again I
will charge them £50 door opening fee and that they have the option not
to incur this charge by not bloody calling again.
IIRC someone did something similar to a cold-calling firm and the
magistrate upheld it.