I've just fitted a Screwfix PIR outside lantern at home, only to find that it is faulty. Normally, I'd just send it back for a replacement but unfortunately, I bought this over 12 months ago; it's sat in it's box untouched on a shelf ever since, and I know from experience that Screwfix simply won't want to know if I ask them to swap it after 12 months havce elapsed.
Just to make it worse for me, uncharacteristically I binned the box after fitting the light; the problem didn't emerge until a few days later because it's the light detector which is duff, not the motion part, and the light detector has to be set at precisely dusk... it took me a few days to remember to do it by which time the binmen had been. So other than the fact that the light is obviously 'as new' with noi signs of weathering, I have no real proof that I've only just installed it.
AIUI the Sale of Goods Act stipulates that goods must be fit for purpose at the time of purchase, which mine clearly wasn't, so I don't see why Screwfix shouldn't exchange it (I don't even want a refund).
Anyone got any tips/experience on how to make Screwfix play ball? It's not a desperately expensive item, it's just the PRINCIPLE of the matter, innit?!
David