In message , Lobster writes
If you want it resealed, IME its best to take the "My electrician told me to phone you" line, otherwise you may get an ear-full from the call centre droid (I did). When the guy called round, he effectively said I shouldn't have told them, as they would then want to make a charge etc. Anyway, having seen the neat professional job I did, he said he'd try to get any charges waived, which must have worked as I never got a bill.