You and I are not paying our utility changes in order that the front
Well said. I remember in the 1980s the CEO at the newly privatised BT got a
roasting in the press because he wouldn't provide free phones to all
pensioners. Fortunately he stuck to his guns and phone prices are now much
much lower than the ridiculous prices then.
Of course we still all hate BT, but at least we can do it cheaply and
on-line now :-)
Didn't this old couple have family or neighbours for chrissake? Maybe they
were all too busy Christmas shopping.
The DPA is another good old British muddle. As long as we're seen to be
doing something, we don't have to bother thinking it through or implementing
measures to make it work day to day. It's obviously a slippery slope to
store allegations, but one wonders whether the police tried hard enough to
get a conviction in one of the earlier charges against Huntley.
So it's okay for everyone in the country not to pay their utility bills
- or are you prepared to subsidise those people who have money but
choose not to pay the bills? The utility companies are not charities nor
How far does a utility company have to go before cutting someone off -
is 10 contacts plus two house visits not enough? In this case you may
argue that it should have been a special case but how do front line
utilities staff know the difference between this couple and the many
thousands of other people who refuse to pay their bills.
Don't pay and still get gas, I'm all for that but I'm not sure that they
will piping gas to my property, or anyone elses', for very long..
You assume that the staff at the utility companies know the ages of
their customers, their overall financial circumstances and their full
Have you ever had to provide this information in order to obtain gas,
electricity or water?
Doesn't the DPA stop them having this unnecessary information?
This is nothing to with being old and infirm.
BG should be treating ALL their customers in the same way and they have
a duty not to divulge our details to a third party that has bugger all
to do with supplying our utilities.
Some people seem to think that BG staff should be trained social workers
but I bet they would go elsewhere for their gas if the resulting price
was too high.
I also bet the advice that large organisations have had about the DPA
has been given by the legal profession. If this advice is unclear and
incorrect then perhaps the original legislation was flawed.
IMO it should be illegal to cut off heating fuel to anyone over 65 _under any
circumstances_. In our climate, and with so many old houses with inadequate
heating, insulation and draught proofing, heating fuel for over 65's is just as
vital as air and water, and I would say much more important than a free bus
pass. There has to be another way of dealing with disputes.
And just what "data" did BG think they were protecting? This is a smokescreen.
If BG feel they need to be callous and uncaring enough to cut old people off,
then they should, by law, at least be compelled to ensure they are in safe
Whatever the facts and whatever the rights and wrongs of the arguments in this
thread, this couple died unnecessarily. We should be looking for ways to prevent
it, not apportioning blame.
When I get older cut off from my gas
coz I ain't got the cash
Will you still provide me with 'lectric fire
when powergen have pulled out the wire
If you hide behind the DPA
I won't be alive
It won't even turn ya
If I've hypothermia
when I'm 65
Ok, it doesn't scan very well, waddya expect today?
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