TNP> "The goods associated with this order have not arrived after 22 days.
Please contact with a reasonable excuse, or I will have to seek refunds
Yours etc"
LIEBHERR> "Good Morning
We are very sorry for the delay in getting the parts for you, unfortunately our building had a major fire on the 15th January which meant all stock was lost and we are slowly getting items back in. I will see if we can get these parts expedited for you."
I SUPPOSE that is a reasonable excuse...