Leaking Aldi kettle - warranty

Harry Bloomfield · 2015-05-10T10:08:05+00:00

I am about to tackle Aldi over a kettle bought in January, earlier this year. Yes we have the receipt of purchase. There paperwork suggests it has a 3 year warranty. As I understand it, our warranty is with the retailer, Aldi - but having taken stuff back to them before - they always try to refer you to the manufacturer with claims. How set in law is it that the retailer is responsible for dealing with these matters, rather than substituting it with chasing an help line? I have just been onto the help line and it seems to belong to Aldi. They want it posted off with an RMA, which involves a lot of extra messing about, versus just taking it back to the store it was bought from. The help line seemed to concede once the law was pointed out to them, that we are only responsible for returning it to the store though - once I took over the call.

May 10, 2015 41 Replies

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Pipe 9 years ago

replying to hugh neary, Pipe wrote: I have recently returned an item I bought in Aldi: I always keep my receipts especially those with an item which has a 3 year warranty. As I had the item a year I was unable to get the same item BUT I did get a full refund. Full marks to Aldi.

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RJH 9 years ago

+1. I've done it a couple of times now, takes no more than a couple of minutes.

I think that level of projected empathy is going to slow you up in life, never mind Aldi.

They tend to open up other tills very quickly, and I certainly don't mind being held up a minute or two. And for reasons I don't fully understand, the staff seem to be almost universally happy, even taking returns.

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