Issue with petrol mower

Our qualcast petrol mowers as an issue the roller is going round when not in
drive mode, have no control over the mower , any suggestions?
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Jane ball
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Does the clutch lever on the handle feel to be pulling as normal (ie normal tension of spring)? That's often a good guide as to whether the cable has broken or come off. Our old Qualcast had a lever next the roller which was moved a few mm sideways by the cable to disengage the clutch. If you can find something similar, check whether it moves when the handle is pulled.
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