Gas fire flue cleaning/sweeping
Anyone know the answers?
Recently had the gas fir cleaned as it had a very yellow flame and we kept getting soot coming out on the the fireplace when it was windy.
Now it still has soot coming on to the fireplace when it is windy,and there is a flapping sound (like a piece of paper flapping in the wind) when it is windy. Also it looks like the fire hasn¹t been put back on the wall correctly as there is a one centimetre gap on the side of the fire that wasn¹t there before the service. This gap is now where the soot comes out of. The guy who I used to service it didn¹t say I needed to have the flue swept and I didn¹t know it would need sweeping as I thought having the fire serviced and cleaned would solve the soot problem,but it hasn¹t.
So i told the guy who service it and he says he doesn¹t do flue sweeping but gave me a number of someone who he knows does.
Long story short,had him come round and he says to have the flue swept is a big job,had a look round the fire,had a look outside the house at the flue's exit point on top of the house,didn¹t seem to know how to do it or where to start,asked me what was behind the gas fire,said he¹d talk to me later,got in his van,made some phone calls as far as I could see,eventually drove off with no more contact from him.
What a waste of time that was.
So I¹m asking advice here as to what to do next.
Is it a big job as he says. Where is the soot coming from as I¹m to believe after asking other people questions,flues shouldn¹t need sweeping as they should be sootless.
Please help if you can.
Thanks a lot Lyon