Got an elderly friend who categorically does not wish to have a smart
meter fitted. EDF have apparently sent letters and are getting rather
Can't be enforced, can it? Anyone else in a similar situation?
They are not the only ones.
The call center person representing Scottish and Southern seemed a bit
taken back when I read the section " Do I have to have a smart
meter?" from that back to them yesterday .
They had answered my Question "Why Do I have to have a smart meter"
with "because the government say it is a legal requirement for
everyone to have one by 2020".
As it was probably someone on minimum wage doing their best to earn a
few pounds I wished them a good day and hung up, if they were really
from SSE directly I may have asked to speak to someone further up the
chain and got argumentative.
As it is I've got more important things to attend to for a few days
but after I do intend to send a complaint to SSE themselves,or does
anyone know of someone better to contact.
Ah, I've had the offending letter read to me. EDF wants to replace the
old meter as it's end of life, close to the maximum count.
Fair enough - even though the rest of the letter is plastered with 'get
It does means it still can be replaced with a normal meter, which is
what they will be insisting on.
Thanks for the pointer to Ofgem :)
No, they are optional.
I suggest you advise your friend to tell EDF to note on the account that
(a) a smart meter is not wanted and (b) any further contact from them
about fitting one in the next 12 months will result in a complaint to
 best to give a reasonable time limit as there is the downside that
smart meters may be needed for better tariffs i.d.c.
reply-to address is (intended to be) valid
I have EDF. They phoned me 15 times within the space of a week or so trying to sell me one. I never answered them, I looked up the number and blocked it from my mobile the first time they rang, after google told me it was a smart meter they tried to sell from that number. They then sent 1 letter saying I would benefit from a smart meter (no obligation) but didn't say why it would benefit me, so I binned it. The phonecalls would have been annoying had I not got a phone with a blocking function or had the gall to tell them to fuck off, which presumably your elderly friend doesn't. In your position I'd call the number that phoned your friend and on their behalf tell them what you think of their hard sell, if necessary threatening to move them to a more reputable company.
Time that you enjoy wasting, is not wasted time -- Marthe Troly-Curtin
Now it was mentioned on You and Yours about a week back amongst other
places. Interestingly its the opposite of my experience with EDF. They told
me the following when I spoke to their team.
at present the current meters have two main problems. They do not comply
with the latest communication standard so other suppliers will be unable to
use them if you switch, and as you are on economy 7 and not dual fuel (ie
electric only), there is currently no solution for your usage profile (posh
name for me being an awkward bugger with no gas)
I also enquired about getting an audio enabled remote unit. They told me
that they do not keep stocks of these units but would swap out an ordinary
one for blind users if requested. The Offgen folk have already told me that
the talking remote units are out there and ready to go, so some
contradiction there too.
I suspect the real reason here is that they just want to show they are
trying and hence they will hit what they consider the low hanging fruit
This newsgroup posting comes to you directly from...
No gas here either, nor down in the village or any of the surrounding
farms. The town of Middleton-in-Teesdale doesn't have gas either
judging by the number of chimenys emitting wood or coal smoke in the
winter. So no doubt non of the surrounding houses/farms have gas
A heads up for those with an old bolier (> 5 years is "old" in this
context). The rules have changed on the ECO free new bolier scheme. A
lot more people now qualify who didn't before.
Not stroppy, always polite, but showed dumb persistence. First it was
the phone calls. Each time, I told them that it wasn't going to be
convenient for quite some time, and I would contact them when I wanted
to proceed. Each time they said yes, that was fine, and no, it isn't
mandatory, and then phoned again a couple of weeks later.
Just when they seemed to have got the message, I got a letter from them
to say that they had made an appointment to fit a new meter on
<date,time>. They did at least provide a link to allow me to cancel it
on line, which I did, and under 'reason' ticked the box to say 'I don't
want a smart meter right now'. EDF sent an e-mail to remind me that it
was time to rebook my appointment.
A few weeks later, they sent another 'we have booked an appointment'
letter. This time they'd cunningly removed any mechanism for on-line
cancellation, so I phoned them. The young lady said she would 'opt me
out', and I haven't heard any more from them. But I understand that the
second-generation meters are expected to be rolled out sometime this
year, so I won't be surprised if it all starts again.
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