We have had the house decorated over the last month. The guy who did it is
a friend of a friend. He works professionally and he has done some work for
us in a previous residence. We have not had cause to complain about him
before, but this is the biggest job he has done for us.
The house is about 15 years old and has not been decorated for a while if at
all. He did all the downstairs, plus the upstairs hall and stairs. The
walls and ceiling look fine but the woodwork (windows, skirting boards and
door frames do not).
After he had finished the first time. Foolishly we had already given him
the cheque we noticed the woodwork didn't look right. It was brown
woodstain typical of many modern houses, which he renewed. We noticed lots
of white blotches under the stain. Plus there was bare wood along the high
points and curves where he had rubbed down. He had only done one coat,
although the tinned recommned 3. We called him back, he blamed the blotches
on white paint spilt by whoever painted the last time (could have been the
builders) and confessed he hadn't noticed the bear patches on the wood. I
wasn't to pleased as he should have sanded dodgy areas down. However, we
know this guy and like him so I wanted to give him the benfit of the doubt.
However, not being confident of his woodstaining abilities we decided to get
him to do it in gloss white as he had to redo it. We offered him a bit
extra to do this.
However, the gloss has not turned out right either. He spend 7 days on it
this time. He did two undercoats, but I noticed that even after the sceond
there were blue streaks showing through. In some areas you can still see
these through the gloss if you are close up. They are about hairline sized.
He sanded down some areas more than others. He said the wood was soft and
wouldn't take it. Some areas he has gone directly over the woodstain.
Sadly, this isn't the worst bit. The skirting boards have dust and hairs
stuck to them all over. He blamed a house with kids, a cat and dusty
carpets. Anyway he said he didn't have time to do it to our standards as he
would have to start over. We discussed money with him, but said it was up
to us, but wasn't expecting us to give him anything after what had happened.
What I would like to know is
1. Are we being fussy and were his excuses reasonable.
2. What did he do wrong and how can we make sure the next guy doesn't make
the same mistake.
3. He has done 7 days work the second time around - should we give him half
of what was promised or just materials.
Thanks for your help,