On Sat, 29 Oct 2005 23:54:03 GMT, "Edwin Pawlowski" wrote (with possible editing):
Ed,
Not disputing you, but I felt I should tell the "other side". Definitely no flame here - I respect you too much.
I replaced my 20 year old Ktchen Aid dishwasher with a new top-of-the-line Kitchen Aid about 6 years ago. 2 years ago, it failed
- it would overheat and melt things that aren't supposed to melt and the cycle was taking several hours. I called a serviceman, he couldn't fix, so I called a second one. He showed up once, then never came back. I called Kitchen Aid which is now part of another company (Whirlpool?). My guess was that there is a thermostat in there somewhere which needs to be replaced and, frankly, I could do it myself easily. Kitchen Aid WOULD NOT HELP. They referred me to the first and second repair folks. The first guy walked away with the manual. I got fed up and asked (nicely) if I could buy a service manual. They wouldn't do that, either.
I finally got fed up and bought a new Bosch. Talk about quiet! You have to look at the indicators to know that it's running. It's been fine for the last 2 years. Wasn't cheap, though.
Now both stories (yours and mine) are subjective enough that they don't prove anything, but the attitude of Kitchen Aid towards its consumers really stinks, in my judgment. I wouldn't buy anything from them anymore.
Best,