I recently had the service installed.
The service included local and long distance telephone, 5Mbit Internet and a Digitial Cable like TV service.
0) Background I moved into my house in 1999. Since then I have had Antenna, DirecTV, Digital Cable and Analog cable for TV Service. I moved to Cable modem in 2000 or so.
1) Install. Please allow an ENTIRE day for the install. The first tech arrived at my house at 9.30am. The last tech left my house at 7.30pm. That was a bit of a surprise. They had told me that install could take between 4-6 hours, but i did not expect 8. To add to that, when the video tech's left at 8, i still did not have TV service. They had to come back the next day to fix that. They blamed the video problem on third party (of course). The tech that came back the next day was able to get the video service up and running in about 30-45 minutes.
As a part of the install, they must first add an ONT (optical network termnial) to the outside of your house. From there, they must add another network terminal inside your house and then a battery backup to that network terminal. They have mounted both of these inside the house. They then add wireless firewall/router to your exisitng home network (even if you already have one).
The battery backup is required to keep the phone running in case of power outage. When there is power outage, you will lose internet and TV, regardless of whether or not you have their equipment plugged into your own UPS.
2) The Service The phone service is transparent. Nothing is different. The internet service seems faster than cable, but its hard to tell. I just ran DSL Reports speed test. It indicated that my download was only 481, but my upload was 1505. I may have to tweak.
The video service Pretty much the same as all the digital TV services. Video on Demand and all that. Picture is very clear. On screen guide is not as good was what i remember from my DirecTV, but that may be receiver dependedent. For VOD, there are no movies on VOD unless you subscribe to one of the movie packages (HBO/Showtime/Stars). And the Kids VOD has some interesting things, however unless they change regularly, my kids will probably get bored of them.
If you have addl TV's you can hook them up with out the converter box. You will get local channels. Very similar to Cable in my area. Much better than DirecTV.
The universal remote that comes with the Digital Box is pretty good. One problem is it can either run your DVD or your VCR, but not both.
3) The Cost I was told my bottom line would be about 105 + tax. (I only have one TV with Digital Box). I compare that to the 150 i was paying for all of these services prior the change.
4) Review Aside from the Install, i am happy so far. Mostly everything is transparent, so i do not notice much of a difference. It will take a while to get use to new channels, but that is the case with any new system.