Toilet install question

yo · 2011-02-22T21:20:22+00:00

When a new toilet was installed, the plumber reported that the openingin the toilet wasn't big enough to set over the flange, which risesslightly over the floor height. So he had to shim, using wood shims,so that the toilet is almost an inch off the floor. Plus level is offa quarter of an inch front to back and side to side. The mountingbolts apparently lined up properly. The toilet that was replaced fitover the flange and sat directly on the floor with no shimming.Isn't the opening where the toilet meets the flange a standardizedmeasure? This is an American Standard "Saver" from Lowe's and aLowe's installer did the job. I'm thinking that this thing sitting onshims, especially wood shims, and not the floor is not going to workout in the long run.I've contacted Lowe's about the situation and they say they are goingto research the matter.

Feb 22, 2011 20 Replies

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Druryd 15 years ago

------------------------------------- Hi, My name is Debbie from American Standard and we viewed the picture of your installation and this does not look like a correct installation. Please contact one of our technical support representatives by calling

1-800-442-1902.

Thanks, Debbie

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Toilet install question

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