Telephone line troubleshooting

That is the way our older installed DSL is; there is one 'filter' right after telco. line enters the house which separates the telephones from the DSL. After that it is separate wiring to the phones around the house. In newer and 'self' installations there is often a filter at each phone which prevents DSL from getting into the phones and/or they from interfering with the DSL. Don't think the OP has enough circuit analytical skills to trouble shoot the situation. And seems to be averse to totally disconnecting the telephone pair outside to prove whether it is IN or or OUTSIDE his house? It may be one side open outside, something shorting (or semi shorting) the line, defective modem, defective filter. Agree that in most cases if it's outside it's telco responsibility. If inside, these days of competition etc. customer responsibility. But he should be careful about not messing it up more for the telephone tech to have to fix!

Reply to
terry
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Paul thanks for posting the update. Sounds like it was a 'cable pair' problem although two miles sounds like a long way for DSl. Maybe while phone was out, the DSL 'was getting through' on one side of the cable pair or through a high resistance cable join in one side of the cable pair.

Reply to
terry

There should be a network interface box where the wires come into the house, if you are in the US. Open the box where it indicates "customer" side and disconnect the jumper strap. You should then be totally isolated from the phone company's system. Next plug a working phone into the jack. If you get dial tone, then the problem is within your house. If no dial tone, then it's a phone company issue.

Reply to
franz frippl

That's the way I wired my DSL. The line come in the house; no interface box, just a lightening arrestor/terminal box. The line splits; one to a DSL filter, to the phones; the other to the DSL modem and one additional wired phone with its own DSL filter.

Reply to
Art Todesco

A common scenario: A maintenance "section throw" was done in a large(er) cable serving your area. That is, a "bad" section of cable was replaced. This typically involves a splicer at each end of the section. With voice coordination between the two technicians, they cut-off the old cable, a

25-pair group-at-a-time and connect the new group.

During this process it is not uncommon for a pair to be transposed to a different (wrong) pair. If the affected pair is a "working" pair, that subscriber is OOS (Out Of Service) until they report the trouble.

That your DSL remained usable is technically feasible under a couple or more scenarios including a split pair, the section throw was "ahead" of the DSLAM, etc.

Reply to
Jim Redelfs

Belated, maybe, but what do you measure INSIDE the house?

David

Reply to
David Combs

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