Sounds like a wiring corrosion or equipment problem. Nothing on your end
though, you'll have to wait until the repair tech gets there. The DSL
signal is voltage-independent and so it is not affected (enough to shut it
down). I know is sucks to sit and wait but you need to let the PhoneCo
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You may be right about the corrosion or equipment problem. If not in
this case then in many other instances this is true. That is one main
reason Verizon is dropping copper lines and going to FiOS. The
maintenance costs of corroding copper and especially the power supplies
at the Central Office used to power everything is prohibitively high.
And of course the other main reason is they had to find a way to
compete with the cable companies in regard to delivering video content.
The initial cost of bringing fiber all the way to the premise is high
but the future dividends will pay off handsomely, at least Verizon is
betting the farm on it.
"A life spent making mistakes is not only more honorable but more
useful than a life spent doing nothing." ~ George Bernard Shaw
The telephone repairman came out today. The problem was outside
the house in the telephone company's lines. My wife was at home not
me so I don't know what the problem was in the telephone company's
equipment. The repairman mentioned work was being done about two
miles from my house that apparently caused the problem.
Interestingly, my connection seemed to be the only one effected.
Paul thanks for posting the update. Sounds like it was a 'cable pair'
problem although two miles sounds like a long way for DSl. Maybe while
phone was out, the DSL 'was getting through' on one side of the cable
pair or through a high resistance cable join in one side of the cable
A common scenario: A maintenance "section throw" was done in a large(er)
cable serving your area. That is, a "bad" section of cable was replaced.
This typically involves a splicer at each end of the section. With voice
coordination between the two technicians, they cut-off the old cable, a
25-pair group-at-a-time and connect the new group.
During this process it is not uncommon for a pair to be transposed to a
different (wrong) pair. If the affected pair is a "working" pair, that
subscriber is OOS (Out Of Service) until they report the trouble.
That your DSL remained usable is technically feasible under a couple or more
scenarios including a split pair, the section throw was "ahead" of the DSLAM,
There should be a network interface box where the wires come into the
house, if you are in the US. Open the box where it indicates "customer"
side and disconnect the jumper strap. You should then be totally
isolated from the phone company's system. Next plug a working phone into
the jack. If you get dial tone, then the problem is within your house.
If no dial tone, then it's a phone company issue.
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