So escalate it to a regional supervisor or just buy a new cable. Your time
is doublessly worth more than what a cable would cost. But slapping some
sense into the regional manager would certainly be worth trying.
I needed a new AC adapter for my Toshiba laptop (under warranty) The
warranty reps, none spoke decent english, sounded like they were from
India. They wanted me to ship my laptop bact to timbuc-too to have
them check the ac adapter. they would put a new one in the box and
ship it back to me. Turnaround of 2 - 3 weeks. The ac adapter plugs
into the laptop and outlet, not actually part of the computer. If they
just sent me one I could ship the bad one back. But no. they couldn't
do that. So I bought a new ac adapter for 99 dollars, rather than give
up my computer for 3 weeks. Next time I buy the Dell.
And you will find exactly the same thing. This is what happens when
price becomes the most important thing. There isn't enough margin to
provide real service so that is why you get Mujibar when you call and
get forced into all sorts of tedious procedures designed to lower their
At least they're not sending them out to India yet (where apparently
some of their call centres are). Actually I bought an extended
warranty from a lovely Indian lady one evening and it ended up working
out really well.
Only because the local service centre really is local though. Who'd
have thought being out in the boonies could actually be an advantage?
The bump cap came off my weed wacker somewhere and I called to order a
part...sears said it was still under warranty to take it to the store.
I told them I needed the bottom cap but they said I had to send it all
They called a few days later to say it wasn't under warranty and it
would cost 85 dollars to fix a 100$ weed wacker.????
I told them anything that cost 85 to fix should under warranty...so
don't fix send it back that was 2 weeks ago and I called and they don't
know where it is?
That's my sears story
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