| > That's interesting. I didn't know routers kept logs. Did
| >you find that by logging in to the "control panel"?
| No, the control panel is on the computer.
| You have to go to the router. The address is in the manual. In
| D-link and I think maybe all of them it's http://192.168.0.1
Yes. That's what I was referring to. I think of it
as a control panel. I'm not sure whether it's called
that. My web host, too, calls it a control panel when
I log in.
| > I used to get a lot of attempts to get into my computer
| >when I had dialup. That mostly stopped with cable, though
| >I have caught my cable company, RCN, trying to get
| I had RCN too, dialup, but after years of their promising high-speed,
| I decided they were kidding, so I had to go to Verizon.
| They said I could have email only, with no access to the net, for 3 a
| month, but then 4 months later, with no warning, they took away my
| ability to send email, and because of the way Eudora is set up, it's
| not totally obvious how to change the settings to send only via
| Verizon. (They also did 3 other bad things to me. And currently,
| if my credit card number changes and the automatic payment doesn't
| work, they told me I had told them not to send either an email or a
| postal mail. I never said that. So 3 times over several years
| they disconnected me with no warning, and one time they threw away all
| my email, including any I hadn't downloaded yet.
| Later they raised it from 3 to 4 a month.
| Now if they won't notify me both ways, I asked to be notified by
| email, but they said they won't do that. it's an email company but
| they won't notify me by email.
| How has your customer service been?
I've found the service to be very good.
Customer service is 24/7, and seems to be American.
Recently we got an upgraded modem because speeds
were slow, and that seems to have fixed it. In the
process they accidentally disconnected my separate
RCN phone wire. But then they came the next morning
and upgraded that as well, for free.
My only complaint is that they periodically raise the price
for no reason. But then if we call up they agree to lower it
again. ?? It seems to be the new strategy: Fleece the
customer base and then be nice to anyone who complains.
I suppose a lot of people are now on auto-payment
and don't notice.
Considering complaints I hear from customers of other
companies, I feel very content with RCN. But I never
had dialup with them.
I get ads about every two weeks for Verizon FIOS.
They have several inches of tiny fine print, in light gray,
that I can't even read with glasses on. There's no way
to find out the actual cost of the service. It's like an ad
out of a cartoon. I have no need for FIOS, anyway.
Recently a salesman came to the door. He wanted to tell
me that Verizon had some spiffy new wiring and that I
should switch. I told him how Verizon keeps sending ads
but won't even tell me what the product costs. He miled
and said, "That's why I'm here." Then I said goodbye to
him and closed the door. They must be making very big
profits to justify sending out salesmen.
But that problem is not just with Verizon. A couple of
years ago I went around to cellphone providers to find
out what a basic plan costs. ATT/Verizon/Sprint/T-Mobile.
All of them had plans starting at $40. Not one could/would
tell me what the actual bill would be after the various scam
fees and taxes were added on.