the management of grainger are absolute total morons.
they turned off all the telephones in the branches, and made everyone call
a phone center if you had any questions.
now if the question was do you have part number 4z536 in stock at my local
branch, that was maginally ok. assuming the inventory was accurate. if the
inventory was wrong you were screwed.....
customers would get really mad if they drove across town and found the inv
entory was wrong, the item out of stock.
if you happened to be calling them to ask does the 4z536 motor have a mount
ing stud on its corner.
hopeless with the customer asking the call center rep who had to put the qu
estion in a email to the branch, who had to read the email and try to figur
e out the question, then respond by email to the call center, who had to tr
y to understand the response and call the customer back.
this suit idea never did work like call branch and ask. eventually they res
tored some phones in the branches, but the damage was done. i heard it cost
them 23% of their sales and they never got them back.
then the college suit crowd said we will cut inventory to the bone, all tha
t money tierd up in inventory is a waste
with just one of most items in branches the customer might be able to buy o
ne, but might get zero if someone else had already bought that only one in
stock earlier in the day..
I used to buy cases of the 4z536 motors, but then had to order them and wai
service techs want to make one stop, get what they need and get out fast.
so the suits cut the number of branch workers to save bucks, making grange
r the slow place to shop.
then the suits had a wonderful idea:(
no discounts on anything unless the customer is buying a minimu annual sale
s of 6 grand or some such.
what the suits never realized. train the small businesses just strarting up
to not buy at graiger. so when they get bigger they wouldnt know or care a
suits are still at it, closed my local convenient blawnox branch and dont e
ven bothher notifying the customers who used that branch.
I rolled up one day and found the branch closed, the grainger signs gone, r
eplaced by for lease signs.
the suits are still at it, shed all the long term knowledgablle employees,
replace them with all young kids. thats not going to help sales either. i
heard about this from a buddy who works for the post office.
post office got mad grainger lost more customers.
ften a old grainger empolyees often had the experience to help the custome
theres more but the grainger management must be a bunch of morons who know
my current favorite is their owning zoro, a similiar company to grainger, a
ll on line sells everything at 1/2 the price of grainger....