Tonight, I "talked" to (ok, yelled at) an young innocent Indian man who calmly took my order and demand for immediate shipment (which means Saturday at the earliest, maybe Monday).
The freakin' point is that FOUR FAILURES of the SAME PART in 3-4 yrs is just NOT ACCEPTABLE. DO NOT buy their product.
The water heater is manufactured by Johnston Water Heater Company in Johnson City, Tennessee, USA. I expect more.
I'm going to demand that they supply a standby replacement part so my family isn't without hot water while they ship.
-Zz