3-4 yrs ago I bought a Whirlpool water heater. So far, the control
panel has failed 4 F'N TIMES! Each time, I've had to call their
service center, get the part ordered under warranty, then wait 2-3
days for shipment. ALL the while my family is without hot water.
Tonight, I "talked" to (ok, yelled at) an young innocent Indian man
who calmly took my order and demand for immediate shipment (which
means Saturday at the earliest, maybe Monday).
The freakin' point is that FOUR FAILURES of the SAME PART in 3-4 yrs
is just NOT ACCEPTABLE. DO NOT buy their product.
The water heater is manufactured by Johnston Water Heater Company in
Johnson City, Tennessee, USA. I expect more.
I'm going to demand that they supply a standby replacement part so my
family isn't without hot water while they ship.