Need help installing a telephone jack

Don't use links to photobucket; use these:

The cable to which the new jack will be connected:

The wires in a working jack:

Do you get the same error when you connect the base unit to the existing jack?

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Thanks for your interest.

If the base unit works at the initial jack, return to your new jack and reverse the gray and gray/white wires.

Your pictures show some rather bizarre wiring of the existing jack.

Stormin' Mormon:

When I connect the base unit to the existing (working) jack, I do NOT get the "check tel line" error and the phone works fine.

Back to the new jack, I connected the solid gray to the red and the gray/white to the green and got the "check tel line" error.

Whats connected to the red and green at the working jack? If those two don't work at the new, don't work when reversed either,then either it's a different pair because it's not the same run or more likely it's disconnected somewhere.

Uncle Monster:

I live in a condo unit and I have access to the phone company box. I'll check out the wiring in the box on Saturday morning.

Nothing is "normal" with my condo; the studs are not on 16" centers; drywall is not 8' X 4'; wiring is not correct; etc, etc.

Uncle Monster:

I live in a condo unit and I have access to the phone company box.

But, before I check out the wiring in the phone company box, I'll try to unravel the wires in the working jack to see what wires go to each terminal.

Hopefully, those wires should connect to matching terminals in the new jack.

Curious. I would go to the working jack and carefully untangle all the wires and verify which wires, coming out of the insulating jacket, are connected to the terminals on the jack.

I see some splices in the bundle, but, from your pictures, it isn't possible to see exactly what is spliced to what.

Also, are you positive the cable at the new jack is the same cable going to the working jack? I would go to the box where the telephone service is brought into the structure and verify which wires are connected to the terminals on the service block.

In about 5 mins with a pair of jumpers he could just go through all the possible combinations at the new location. Start with one wire connected to green, go through all the other wires on red. Then put that wire on red, go through all the other wires on green. Then next wire. If there is a pair there, he'll find it. Seems simple to me.

I am trying to avoid suggesting extra steps to him which he might not be familiar with, or have the tools for, i.e. splicing or insulating the conductors which are not being used currently, jumpers, or VOM meters.

However, if you think it is the right course of action, feel free to pick it up and walk him through the process.

I just did.

Let's hope it helps him solve his issue.

On 09-Sep-17 8:22 AM, trader_4 wrote: ...

_FAR_ too practical/commonsense for ahr, though! :)

Your link is broken but if you find your phone line distribution block, you should be able to see what color pairs are used for distribution.

I see a lot of that. Someone asking something in a newsgroup, when the answer can be found much faster and more easily by trying things.

Bob is a regular here, he requires a little extra hand-holding. It isn't a big deal.

Solved!

Blue wire connects to "R" terminal. Blue/white wire connects to "G" terminal. Orange wire connects to "Y" terminal. Orange/white wire connects to "B" terminal.

Great, that is the standard for such cable. The Orange is only used if there is a second line.

This still doesn't explain why the gray/white pair was connected at the existing jack.