The icemaker in my refrigerator quit making ice. I called an appliance
repair company, (which turned out to be a one man operation) who said the
problem was with a valve that wasn't working. He said he charges $45 for
the call plus parts. He replaced the valve and also said a filter behind
the refrigerator was leaking and he replaced that. (I never had seen
evidence of leakage near the refrigerator). Before he left I noticed that no
water was coming into the cube making area and he claimed I had to wait for
it to cycle again. He charged $140.00 plus $30.00 to replace the filter.
Later that I night I found that the icemaker was still not filling or making
ice. I called him and he said he probably needed to replace the whole
Is there a validity to what he said? Should I stop payment on the check?
Should I let him come out again? Should I eat my losses and get a new
company? What is fair to him and fair to me? I am no better off that
before I called him and I am out $170.
What should I do at this point?
Don't be nasty, but call him and tell him you paid $170 to fix your ice
maker and it's NOT fixed so what is he going to do to remedy the situation.
Go from there.
I know it's too late to be telling you this, but you can buy a complete ice
maker for less than $100 and it's not that difficult to change. Just got to
make sure you get the right model.....
In most cases, when you give someone a check for completed work, you're (in
essence) saying that the work was completed to your satisfaction. He and you
both should have checked to make sure everything was working before he left.
He was either in a hurry, or knew he didn't fix the problem, or was totally
incompetent. You need to decide which one it was. When he told you over the
phone that you probably need a whole new ice maker, this tells me that he's
just a parts changer, and not a good troubleshooter.
There may be nothing wrong with any of those parts. It might simply be that
the water line is frozen. Amana had a similar problem with the door water
dispensers and had a service bulletin and insulation repair kit for it.
If you have him out another time, and a whole new ice maker fixes the
problem, then deduct the cost of the first service call from the 2nd bill.
If you stop payment on the check now, the guy is never coming back, so you
need to decide if you want him back.
There is a tube that enter the freezer through the back wall of the refrig.
This tube carries water to your icemaker and it's common for it to be filled
with ice. The icemaker is mounted to the wall with just 3 screws, remove the
screws so you can gain access to the tube and see if it's filled with ice.
Thanks for your advice, though I don't think it solves my problem. I think
the repair guy is incompetent and gave me a story about waiting for it to
I removed the icemaker from the freezer section myself and noticed that
there is no valve at the icemaker and water is meant to flow from the tube
down into the cube sections. I don't understand what cuts off the water
when the cube sections are filled. It could be that the same mechanism is
somehow cutting off the water flow in the same way as when the cube
compartments are full of water.
Another possibility might be: that water goes to the spigot on the door as
well as the icemaker. Water is coming out of the spigot but not getting to
the icemaker. The arm that raises and cuts off when the storage compartment
is full is in the down position which should allow it to make cubes.
Any suggestions on what might be the problem. I have decided not to let him
replace the icemaker unit as I don't trust that he knows what he is doing.
He is supposed to be here first thing tomorrow morning. If he can fix it
without asking for any more money all will be well. If he can't, I will get
someone else, and try to stop payment on his check. If I am told that he
went through the proper steps I will allow the check to clear. It might be
he has already cashed the check at my bank, in which case, there is little I
If you made out the check to a private individual, then he may have cashed
it. If he doesn't show up "first thing tomorrow morning", then he may be at
the bank cashing it. If he doesn't have an account at your bank, then it's
likely that your bank would refuse to cash it. If you made it out to a
company, then most banks will make him deposit it in a company account, in
which case, there's a waiting period for the funds.
Most ice cube makers have a separate solenoid valve that opens and closes as
water is needed. It's somewhere along that tubing. Most ice cube maker
mechanisms only contain a little electric motor, some gears, and one or two
switches. If water isn't going in, I don't see how someone can condemn it.
It's timed by the icemaker unit. There's a switch in there.
The vavle on an ice and water refrig has two solenoids, one each for the
icemaker and water dispenser.
The problem with offering more suggestions is that there's more than one
of icemaker. Two most common are modular and what I call the old style.
Modular unit has a plastic front (under the front cover) the other has a
brass colored metal plate.
Does the icemaker cycle even though it doesn't make ice?
It's suggests a few things.
It could be the thermostat thats in the icemaker.
It could be that no power is getting to the icemaker.
It most probably means that it's not the water valve.
When it was working what shape were the ice cubes?
Frigidaire used a flex tray icemaker before changing to the metal mold
The flex tray icemaker had a plastic tray that revolved and dumped the ice.
The metal mold icemaker
makes crescent shaped cubes that are pushed out by the fingers of a white
The cheapest solution may be to just buy a few ice trays and screw the
The refig is past expected life at 20 years old and you shouldn't be
spending a lot on it anyway.
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